Leafworks Blog

Here we share practical insights into customer service, customer experience, AI, automation, CRM, digital processes, and the platforms that connect them. Would you like to explore what these topics mean for your business? Contact us for a free introductory call.

Zendesk – parse datefield in subject or comments

How can it be achieved inside Zendesk to parse a Zendesk subject or a ticket descriptions for datefields and store the content in a custom

Robert Cwicinski

Zendesk – Parsing subject using regular expressions

How can it be achieved inside Zendesk to parse a Zendesk subject or ticket descriptions using regular expression and store the content in a custom

Robert Cwicinski

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