IT CONSULTING & ZENDESK DEVELOPMENT
Zendesk Premier Partner, addicted to great CX and automation
LEAFWORKS is a young and rapidly growing consulting company specializing in Customer experience projects. Automation and next level customer centricity is our passion. We are very technical skilled and also understand company-wide business processes. Integration of external systems (cloud and on premise) is also one of our specialities. We achieve this with a lot of creativity and a strong focus on ROI, which makes us proven partners for customers from start-ups to big corporations.
CX Management as a Marketing Game Changer
The importance of customer experience should not be underestimated: The German Association of Marketing Clubs describes the linking of operational and experience data as a real game changer. This is because it allows the performance of a company to be improved holistically – regardless of the industry! Some companies have already recognized this, which is why competition has intensified in recent years. According to a study conducted by KPMG in 2023, one in four companies are now among the top performers when it comes to CX management.
Are you already exploiting your company’s full potential?
How can your company become a top performer and provide excellent experiences for your customers?
Our Customer Experience Consultants can help you with typical problems such as
With a customer-centric customer experience strategy, it is often easier than expected to initiate and implement the mentioned changes.
Our approach: Solutions in weeks instead of paper in months. Your success is our incentive!
Expert Customer Experience Consulting
Leafworks is a Zendesk Premier Partner
As Zendesk Premier Partner, we implement projects in the customer service environment. We take over the complete adaptation to the internal CI / CD, automation within Zendesk, custom apps and integrations of your backend systems.
We are a proud partner of monday.com – a cloud-based platform to organize the future of work.
We see Ultimate as one of the leading conversational AI tools with a strong focus on the Zendesk ecosystem.
In cooperation with Babelforce as an integration and automation platform, we implement optimizations for your contact center.
With our partner Aircall we integrate a powerful and cloud-based telephone system for your support and sales teams.
Customer Service Solutions
We help you to improve your customer experience through multi-channel service solutions (Zendesk)
‘Digital Transformation’ is one of the buzzwords of the last few years, if not decades. One thing is clear: you have to adapt your company to the advancing digitalization in order not to be overtaken and to remain competitive. However, digitization just for the sake of digitization is not the solution. You need to find a suitable strategy for your own company and implement it consistently. The goal: to improve the performance and competitiveness of your company!
Cloud Development & Strategy
A cloud solution offers several advantages over on-premise systems. The requirement for this is careful planning and the commitment to modernize structures. Our experts will help you find a cloud solution that is tailored to your company, powerful and, above all, secure.
Business Intelligence (BI)
You don’t know how to analyze and evaluate your data? We help you define your own BI strategy and support you with best practices to build a successful BI solution. We are also happy to organize workshops to train your employees so that they can improve their skills in dealing with data science.
Customer Relationship Management (CRM)
The customer and their experience are the focus of every company. CRM systems support your business in terms of marketing, sales and support. It is almost impossible to keep track of the many systems available. We help you select the right CRM system, taking your individual requirements into account. We are also happy to support you with the implementation.
monday.com enables your team to manage projects effectively. Together, we develop a workflow for your company that fits your requirements exactly. In this way, we help you get the most out of your project management.
We would be happy to put together an individual service package for you and discuss the concept, methods and implementation with you in detail.
Some of Our Customers
We serve a variety of customers (300+) in the customer service environment.
Our customers include startups with 3 agents to large organizations operating in 30 countries with 999+ employees.
“With the help of Leafworks, we managed to complete a mammoth project without a negative impact on users and customers. On the contrary – we were able to standardize customer satisfaction across the entire Staffbase group at a high level and can now offer efficient multi-product support.”
“The cooperation with Leafworks was very pleasant and professional. The transition to a new support system was a big step for us. Leafworks understood our needs very well, communicated opportunities and obstacles clearly, and provided us with excellent advice during the transformation process.”
“The collaboration with Zendesk and Leafworks was characterized by utmost professionalism and reliability from start to finish! […] We were able to start 2 months after the go-live decision and had hardly any teething problems, which is amazing for such a big project.”