IT CONSULTING & ZENDESK DEVELOPMENT
Zendesk Premier Partner, addicted to great CX and automation
LEAFWORKS is a young and rapidly growing consulting company specializing in Customer experience projects. Automation and next level customer centricity is our passion. We are very technical skilled and also understand company-wide business processes. Integration of external systems (cloud and on premise) is also one of our specialities. We achieve this with a lot of creativity and a strong focus on ROI, which makes us proven partners for customers from start-ups to big corporations.
Why Leafworks?
Pragmatic
Sometimes you just need to start. This principle has proven itself for us and our customers. The focus is on the result. We plan quickly and carefully and accompany you through every step of the process.
Fair
Honesty and openness are our priority. We will give you our opinion and estimate the effort and costs as precisely as possible based on our experience.
Competent
You can rely on our years of experience in the areas of customer service, CRM and BI. Our consultants and developers are professionals and are guaranteed to help your company achieve the best results.
Leafworks is a Zendesk Premier Partner
As Zendesk Premier Partner, we implement projects in the customer service environment. We take over the complete adaptation to the internal CI / CD, automation within Zendesk, custom apps and integrations of your backend systems.
Other Partners
We are a proud partner of monday.com – a cloud-based platform to organize the future of work.
We see Ultimate as one of the leading conversational AI tools with a strong focus on the Zendesk ecosystem.
In cooperation with Babelforce as an integration and automation platform, we implement optimizations for your contact center.
With our partner Aircall we integrate a powerful and cloud-based telephone system for your support and sales teams.
Our Services
Customer Service Solutions
We help you to improve your customer experience through multi-channel service solutions (Zendesk)
- Zendesk QuickStart Session
- Zendesk Custom App Development
- Zendesk AddOns API/Middleware
- Zendesk Telephony Middleware
- Zendesk CRM Integration: Cloud - OnPremise
- Zendesk Health checks & Account reviews
- Zendesk Automation
Digital Transformation
‘Digital Transformation’ is one of the buzzwords of the last few years, if not decades. One thing is clear: you have to adapt your company to the advancing digitalization in order not to be overtaken and to remain competitive. However, digitization just for the sake of digitization is not the solution. You need to find a suitable strategy for your own company and implement it consistently.
Cloud Development & Strategy
A cloud solution offers several advantages over on-premise systems. The requirement for this is careful planning and the commitment to modernize structures. Our experts will help you find a cloud solution that is tailored to your company, powerful and, above all, secure.
Business Intelligence (BI)
You don’t know how to analyze and evaluate your data? We help you define your own BI strategy and support you with best practices to build a successful BI solution.
Customer Relationship Management (CRM)
The customer is the focus of every company. CRM systems support your business in terms of marketing, sales and support. It is almost impossible to keep track of the multitude of systems. We help you choose the right CRM system by considering your individual requirements.
Customer Reviews
Featured Customer Stories
Do you want to optimize your customer service?
Book your free introductory appointment with one our consultants.
