Delighting Customers as a Business Strategy?
Our Zendesk experts turn your customer service into your competitive edge.
As the leading Zendesk partner in the DACH region, we don’t just know the formula for first-class customer experience: We optimize processes for greater efficiency and lower costs, higher customer satisfaction and relief for your support team.
We also set you up for long-term digital success, integrate systems, and automate everything that has been slowing down your workflow until now.
How do we do it? With unique Zendesk expertise and tailored solutions, with lived customer centricity and a focus on your needs and ROI.
CX Management as a Marketing Game Changer
The importance of customer experience should not be underestimated: The German Association of Marketing Clubs describes the linking of operational and experience data as a real game changer. This is because it allows the performance of a company to be improved holistically – regardless of the industry! Some companies have already recognized this, which is why competition has intensified in recent years. According to a study conducted by KPMG in 2023, one in four companies are now among the top performers when it comes to CX management.
Are you already exploiting your company’s full potential?
How can your company become a top performer and provide excellent experiences for your customers?
Our Customer Experience Consultants can help you with typical problems such as
Many emails and phone calls create unnecessary manual work in customer service, often resulting in long waiting times for customers. That doesn't have to be the case. Modern technology can quickly improve the customer experience and increase the loyalty of your customers.
Upselling is generally much easier than acquiring new customers. However, the calculation only works if your customers receive personalized offers that really fit their needs. A CRM system helps to understand your customers and improve the UX.
Data silos, unprofessional spreadsheets etc. are not a solid foundation for data science. Thanks to the right business intelligence solution for your company, you can quickly gain an overview of all the data that is relevant for decision-making.
Modern cloud solutions enable faster processes, cost savings and greater security against hackers than local IT systems. With the right strategy, the changeover is often easier than expected. Modern technology pays off!
Are you always working on several projects at the same time, using different tools for planning and quickly losing track? We can help you simplify your project management!
With a customer-centric customer experience strategy, it is often easier than expected to initiate and implement the mentioned changes.
Our approach: Solutions in weeks instead of paper in months. Your success is our incentive!
Expert Customer Experience Consulting
Why Leafworks?
Pragmatic
Talk less, do more! This motto has proven itself for us and our customers. The focus is on the result. We plan quickly and carefully and accompany you through every process step of your service package.
Fair
Honesty and openness are our priority. We give you our opinion and estimate the effort and costs as accurately as possible based on our experience.
Competent
You can rely on our many years of experience in the areas of customer service, CXM, CRM and BI. Our consultants and developers are professionals and will help you get the most out of your processes.
Leafworks is a Zendesk Premier Partner
As Zendesk Premier Partner, we implement projects in the customer service environment. We take over the complete adaptation to the internal CI / CD, automation within Zendesk, custom apps and integrations of your backend systems.
Other Partners
We are a proud partner of monday.com – a cloud-based platform to organize the future of work.
We see Ultimate as one of the leading conversational AI tools with a strong focus on the Zendesk ecosystem.
In cooperation with Babelforce as an integration and automation platform, we implement optimizations for your contact center.
With our partner Aircall we integrate a powerful and cloud-based telephone system for your support and sales teams.
Our Services
Customer Service Solutions
We help you to improve your customer experience through multi-channel service solutions (Zendesk)
- Zendesk QuickStart Session
- Zendesk Custom App Development
- Zendesk AddOns API/Middleware
- Zendesk Telephony Middleware
- Zendesk CRM Integration: Cloud - OnPremise
- Zendesk Health checks & Account reviews
- Zendesk Automation
Digital Transformation
‘Digital Transformation’ is one of the buzzwords of the last few years, if not decades. One thing is clear: you have to adapt your company to the advancing digitalization in order not to be overtaken and to remain competitive. However, digitization just for the sake of digitization is not the solution. You need to find a suitable strategy for your own company and implement it consistently. The goal: to improve the performance and competitiveness of your company!
Cloud Development & Strategy
A cloud solution offers several advantages over on-premise systems. The requirement for this is careful planning and the commitment to modernize structures. Our experts will help you find a cloud solution that is tailored to your company, powerful and, above all, secure.
Business Intelligence (BI)
You don’t know how to analyze and evaluate your data? We help you define your own BI strategy and support you with best practices to build a successful BI solution. We are also happy to organize workshops to train your employees so that they can improve their skills in dealing with data science.
Customer Relationship Management (CRM)
The customer and their experience are the focus of every company. CRM systems support your business in terms of marketing, sales and support. It is almost impossible to keep track of the many systems available. We help you select the right CRM system, taking your individual requirements into account. We are also happy to support you with the implementation.
monday.com Integration
monday.com enables your team to manage projects effectively. Together, we develop a workflow for your company that fits your requirements exactly. In this way, we help you get the most out of your project management.
We would be happy to put together an individual service package for you and discuss the concept, methods and implementation with you in detail.
Some of Our Customers
We serve a variety of customers (300+) in the customer service environment.
Our customers include startups with 3 agents to large organizations operating in 30 countries with 999+ employees.
‘Thanks to Leafworks, we had a CSM ready for use in a short space of time. Even after the launch, Leafworks supported us quickly and easily, both with ad hoc solutions and best-practice recommendations. The speed and simplicity of the support, the knowledge of our setup and the creative solutions are impressive.’
“With the help of Leafworks, we managed to complete a mammoth project without a negative impact on users and customers. On the contrary – we were able to standardize customer satisfaction across the entire Staffbase group at a high level and can now offer efficient multi-product support.”
“The cooperation with Leafworks was very pleasant and professional. The transition to a new support system was a big step for us. Leafworks understood our needs very well, communicated opportunities and obstacles clearly, and provided us with excellent advice during the transformation process.”
“The collaboration with Zendesk and Leafworks was characterized by utmost professionalism and reliability from start to finish! […] We were able to start 2 months after the go-live decision and had hardly any teething problems, which is amazing for such a big project.”
Other Customers
Customer Reviews
Leafworks Blog
AI in customer service: automation, chatbots and the future of support
“Will my team soon be replaced by AI?”“Is AI really worth it for our customer service?”“Aren’t chatbots just frustrating?”“What are the legal requirements for using AI in customer service?” If you’re asking these questions, you’re not alone. AI is the hottest topic in customer service – and also one of
EU AI Act: New rules for AI in customer service
EU AI Act: What does the new AI legislation mean for customer service? With the EU AI Act, the European Union has adopted the world’s first comprehensive regulation for artificial intelligence (AI). But what does this mean for companies that use AI in customer service? Do existing systems need to
Leafworks team event in January 2025: Kölsch and criminals
From 22 to 25 January 2025 it was that time again – time for a Leafworks team event! This time, our international remote team travelled to the heart of Cologne. With around 20 participants from Germany, Spain and Greece, the Maritim Hotel became our base camp for four unforgettable days.
Do you want to optimize your customer service?
Book your free introductory appointment with one our consultants.
Locations
Germany
Travestieg 2
22851 Norderstedt
kontakt@leafworks.de
Tel +49 40 696 386 96
Swiss
Brüttenerstraße 37
8307 Effretikon
kontakt@leafworks.ch
Tel +41 76 428 60 20
Spain
CL Poeta Monmeneu 3-4
46009 València
kontakt@leafworks.es
Tel +34 624 08 42 85
