Our customers and projects
Reference / Case study
The Top of Customer Service – Staffbase achieves CSAT of 97% thanks to Zendesk
“With the help of Leafworks, we managed to complete a mammoth project without a negative impact on users and customers. Quite the opposite – we were able to standardize customer satisfaction across the entire Staffbase group at a high level and can now offer efficient multi-product support.”
REFERENCE / Case study
Response time of customer queries halved within 3 months
Reference / Case study
How Jelmoli was able to increase customer satisfaction to 92% in just 4 months
“The cooperation with Zendesk and Leafworks was characterized by the greatest professionalism and reliability from start to finish! […] We were already able to start 2 months after the go-live decision and hardly had any teething problems, which is very astonishing for such a big change.”
REFERENCE / Case study
Customer care at emmy: always with a smile
“For the integration and setup of the Zendesk solutions, emmy brought on board Leafworks’ IT consultants, who handled the precise customization of the solutions to meet emmy’s needs.”
Reference / Case study
Consulting for the introduction of a pilot project by Zendesk in eCommerce
“Leafworks helped us to build a prototype for the productive environment in a very short time, with which we were able to achieve very good test results and clearly show the management the benefits of this solution”.
Reference / Case study
Migration from Zendesk Insights to Zendesk Explore Professional
“Service provider of a different kind. Cross-project knowledge, understanding of company processes and very good product know-how are incorporated into the project. The project is not just worked off in a blunt way – here the will is there to deliver the project to the fullest customer satisfaction”.
