Customer service solutions (Zendesk)

Omni-Channel Solutions

When every support channel was served by its own software is a thing of the past. Channels are becoming more diverse - the customer wants to be supported where he likes it best. To do justice to this, the solution must combine the individual channels.

Self Service

The presentation of frequently asked questions (FAQs) offers the possibility to increase the customer experience. Communities for the exchange of your customers also helps you to professionalize the customer service.

Support Portals

The trend is moving away from a simple e-mail address or telephone number to a support portal on the company's own website. The portal offers customers a central point of contact for their questions.

Integrations

Which products does a customer use? How long has he been a customer? Such questions can be answered by connecting external systems such as CRM or ERP and increase the efficiency of customer service solutions.

Reporting & Analytics

Have you always wanted to know which product lines have the highest support needs? When can you expect an increased support volume? These and other support metrics can be evaluated directly in a customer service solution, without having to laboriously create Excel lists.

Customer satisfaction

Integrate customer satisfaction queries (e.g., NPS) directly into your support process. Machine learning methods can even predict whether a customer will be satisfied with the support or not.

Marketingstrategie und Go-to-Market (GTM)

Zendesk QuickStart Session

You plan to use Zendesk as a customer service soltution? Our quick start approach helps you to better understand how you should proceed implementing Zendesk. We guide our customers on what to do first and what not to!

Zendesk Custom App Entwicklung

Zendesk Custom App development

Smaller apps to boost your agents productivity or complex integrations into your backend systems (cloud/on premise) like CRM, ERP or e-commerce systems. We do Zendesk app-development to maximize your Zendesk utilization.

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Zendesk AddOns API / Middleware

Our Zendesk AddOns API is enhancing the possibilites of Zendesk. Common UseCases for our product: i.e. parsing content and saving inside Zendesk, ticket routing based on data in your backend systems like CRM/ERP etc.

Customer Relationship Management (CRM)

Zendesk CRM integration (cloud/on premise)

CRM-systems hold data and details about your customers. Of course also several important facts that are useful for your customer services agents using Zendesk. We integrate with them to get your agents know more about the customers!

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ZENDESK

Partner

We use Zendesk to realize customer service projects. We undertake the customizing, automations, triggers, custom-app development and the integrations into backend systems.

Testimonials

Get an idea of our services from past projects with our clients.

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