Build a customer-centric organization using AI-powered CRM.
According to the Zendesk CX 2022 Trends Report, 61% of customers are now willing to walk away after just one bad customer service experience. This number
25. May 2022
Customer Journey in Stationary Retail: Stand out as a Retailer with a Personal Touch
In contrast to online retail, the customer journey in stationary retail is difficult to map and involves a great amount of effort. The buying behavior
2. March 2022
Leafworks Christmas Event Berlin 2021
On the first weekend in December, it was time for the leaf workers to pack their bags again. We met in a smaller group for
24. January 2022
Leafworks Team-Event October 2021
Thursday, October 7th, 2021. A special day for Leafworks. For the first time, our team was able to meet in such a large group for
4. November 2021
Export of Zendesk Data to External BI Solutions/DWH
The more distributed the system landscape, the more important it is for our customers to have sensible and, above all, comprehensive reporting. The operational reporting
19. October 2021
Zendesk Sentiment Analysis of Ticket Content Using Natural Language Processing (NLP)
Let’s be honest: Nobody likes to wait. This is especially true for dissatisfied customers. In order to prevent customers in a negative mood from migrating
29. September 2021
5 Tips How to Take your Customer Service to the Next Level
Tempting prices and excellent products are no longer enough to differentiate your business from other competitors in today’s crowded marketplace. One of the key differentiators
21. September 2021
Zendesk Telephony Integration: how to measure and optimize your phone support with the Leafworks Telephony Middleware.
About 50% of all support requests still come in over the phone today. This means that telephone support is still one of the most important
14. September 2021
Zendesk Microsoft Dynamics CRM Integration
Do you use both Zendesk and Microsoft Dynamics CRM in customer service? Would you like to show your customer service agents content from CRM so
26. August 2021
With rail and bike to sustainable corporate success – Diary of a journey into ‘Hectors World’
“Cycling shorts and helmet instead of jacket and tie”. That was the motto of our colleague Lukas’ somewhat different consulting trip. Because a sporty customer
13. August 2021
About Leafworks
As Zendesk Premier Partner we help our clients to optimize their customer service. Contact us on a non-committal basis and find out how we can help you.