SAP Integration to Zendesk in 3 Days – Hackathon Report
An SAP integration to Zendesk within 3 days – is that even possible? We honestly didn’t know it before! We received an invitation to participate
22. August 2023
The Importance of Telephony in Customer Service in a Digital World
Although communication is increasingly shifting to digital channels, telephony remains an important part of customer service. In the age of WhatsApp, chatbots and other digital
3. July 2023
The CX Festival 2023 – A Different Kind of CX Event
Are you ready for an adventure with the CX or Customer Experience community? If you are passionate about CX, Customer Success and Customer Service and
21. June 2023
Leafworks at Zendesk Presents 2023 in Munich
Our Experience at Zendesk Presents: The CX Update 2023 from Munich At Leafworks, we are always on the lookout for new inspiration, trends and best
31. May 2023
Customer Retention – What We Can Learn from D2C Brands
Many companies have already recognized that increasing customer loyalty or customer retention rate is of great importance. The more comparable the product is, the more
23. May 2023
How to Reduce Customer Service Costs – Tips and Common Mistakes
Customers often ask what options there are for reducing customer service costs. As a rule, it only really makes sense to reduce costs if this
21. April 2023
Working in compliance with GDPR in Zendesk: The Leafworks GDPR app
Zendesk is used by a large number of companies that must comply with the General Data Protection Regulation (GDPR). Through active use, customer data is
29. March 2023
CCW 2023 in Berlin
The customer service industry’s major trade event CCW, returned to Berlin on February 27th through March 1st, 2023, after a two-year hiatus due to Corona.
2. March 2023
SKO 2023 in Las Vegas
Leafworks had the honor of being invited to attend Zendesk’s Sales Kick-Off in Las Vegas, which allowed us to forge new connections and deepen existing
20. February 2023
ChatGPT Explanation and possibilities of use
ChatGPT (openAI) has been a known technology for everyone since Nov. 30, 2022, at the latest. This product has changed many people’s view of the
24. January 2023
About Leafworks
As modern consulting company and Zendesk Premier Partner we help our clients to optimize their customer experience. Contact us on a non-committal basis and find out how we can help you.
