Leafworks Team-Event October 2021
Thursday, October 7th, 2021. A special day for Leafworks. For the first time, our team was able to meet in such a large group for
4. November 2021
Export of Zendesk-Data to external BI Solutions/DWH
The more distributed the system landscape, the more important it is for our customers to have sensible and, above all, comprehensive reporting.The operational reporting for
19. October 2021
Sentiment Analysis of Ticket Content Using Natural Language Processing (NLP) in Zendesk
Let’s be honest: Nobody likes to wait. This is especially true for dissatisfied customers. In order to prevent customers in a negative mood from migrating
29. September 2021
5 Tips How to Take your Customer Service to the Next Level
Tempting prices and excellent products are no longer enough to differentiate your business from other competitors in today’s crowded marketplace. One of the key differentiators
21. September 2021
How to measure and optimize your phone support with the Leafworks Telephony Middleware
About 50% of all support requests still come in over the phone today. This means that telephone support is still one of the most important
14. September 2021
Zendesk Microsoft Dynamics CRM Integration
Do you use both Zendesk and Microsoft Dynamics CRM in customer service? Would you like to show your customer service agents content from CRM so
26. August 2021
With rail and bike to sustainable corporate success – Diary of a journey into ‘Hectors World’
“Cycling shorts and helmet instead of jacket and tie”. That was the motto of our colleague Lukas’ somewhat different consulting trip. Because a sporty customer
13. August 2021
Improve the internal and external communication in Zendesk with the Side-Tickets-App
Sometimes a customer request requires the involvement of different internal departments or external parties (e.g. sales, insurance, shipping). By installing the Side-Tickets-App any agent can
22. July 2021
Save time with dynamic signatures in Zendesk
By implementing dynamic signatures in Zendesk you can save time and keep your email formatting consistent across teams, while adding personal touch based on contextual
8. July 2021
Zendesk SAP Integrations for On-Premise installations
We are often asked by our customers how a Zendesk SAP integration can look like for an On-Premise installation. Basically, it does not matter which
8. June 2021
About Leafworks
As Zendesk Master Partner we help our clients to optimize their customer service. Contact us on a non-committal basis and find out how we can help you.