Zendesk SAP Integrations for On-Premise installations
We are often asked by our customers how a Zendesk SAP integration can look like for an On-Premise installation. Basically, it does not matter which
8. June 2021
Increase your efficiency by integrating RASA Chatbot in Zendesk
A major issue in Customer Service are recurring requests, which could be solved by using a chatbot. It is important to identify situations/use cases, in
2. June 2021
Zendesk – NLP processing of ticket content
How can Zendesk ticket content be processed via NLP (natural language processing) to perform actions on tickets? Example of ticket-mood detection We will parse the
10. August 2019
Zendesk Sunshine use cases for Zendesk support
Many of our customers ask us about Zendesk Sunshine use cases. So we decided to differentiate between a couple of different scenarios. Focus for this
8. August 2019
Zendesk – dynamic deep links APP
We created the dynamic deep links App for Zendesk, because our customers often had the need to jump to other websites from within Zendesk using
7. August 2019
Zendesk – parse datefield in subject or comments
How can it be achieved inside Zendesk to parse a Zendesk subject or a ticket descriptions for datefields and store the content in a custom
30. July 2019
Zendesk – Parsing subject using regular expressions
How can it be achieved inside Zendesk to parse a Zendesk subject or ticket descriptions using regular expression and store the content in a custom
15. July 2019
About Leafworks
As Zendesk Master Partner we help our clients to optimize their customer service. Contact us on a non-committal basis and find out how we can help you.