Leafworks
Leafworks at Gut Hungenbach: Working on the Recipe
At some point, rocket leaves started showing up – suddenly salad tasted really bold! Most people loved it, some not so much, but since then
Mieke
AI and machine learning
AI in customer service: automation, chatbots and the future of support
AI in customer service – questions many teams are asking: “Will my team be replaced by AI?”“Is AI really worth it?”“Aren’t chatbots just frustrating?”“What about
leafworksadmin
Customer Service Strategy
The 10.5 Commandments of Customer Centricity
Customer centricity which is more than just a wall sticker or an abstract guiding principle, but is genuinely at the heart of a company’s operations,
Mieke
CRM
Zendesk Sell alternative: How to find the right replacement for your CRM
Aug 31, 2027 Zendesk Sell will be permanently retired CSV only Emails, call logs & documents cannot be exported Pipedrive Official migration partner recommended by
Marvin
Customer Service Strategy
Creating a customer service roadmap: Why & how
Create a service roadmap: from reacting to shaping Many customer service teams work hard – they resolve tickets, train agents, purchase tools, optimize processes
Robert Cwicinski
Customer Experience
Service maturity: Where does your customer service stand today?
1. Know where you’re starting from To plan a route, you need a starting point as much as a destination – without knowing where you
Robert Cwicinski
Customer Service Strategy
Service efficiency: Scaling profitably = reducing costs?
TL;DR: Efficiency ≠ cutbacks, because simply reducing costs inevitably leads to a decline in quality. Tactical and strategic skills: e.g., automation, strategic development of self-service,
Robert Cwicinski
Customer Service
Customer Service Software: The Ultimate Guide for 2026
The right software for your customer service? Are you looking for the best solution for helpdesk, live chat or omnichannel support? We compare the leading
Robert Cwicinski
Customer Service
Improve customer service: 6 measures that make the difference
Really, really good customer service is … a matter of perspective. If you ask your customers, you’ll get different answers as to what constitutes top-notch
Mieke
Leafworks
Leafworks in Frankfurt: From Smoke and Fire
Ten months is too long! We hadn’t seen each other since January, so it was high time for a new offsite. Frankfurt was conveniently located
Mieke