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Customer centricity which is more than just a wall sticker or an abstract guiding principle, but is genuinely at the heart of a company’s operations,
Aug 31, 2027 Zendesk Sell will be permanently retired CSV only Emails, call logs & documents cannot be exported Pipedrive Official migration partner recommended by
Create a service roadmap: from reacting to shaping Many customer service teams work hard – they resolve tickets, train agents, purchase tools, optimize processes
1. Know where you’re starting from To plan a route, you need a starting point as much as a destination – without knowing where you
TL;DR: Efficiency ≠ cutbacks, because simply reducing costs inevitably leads to a decline in quality. Tactical and strategic skills: e.g., automation, strategic development of self-service,
The right software for your customer service? Are you looking for the best solution for helpdesk, live chat or omnichannel support? We compare the leading
Ten months is too long! We hadn’t seen each other since January, so it was high time for a new offsite. Frankfurt was conveniently located
Customer service is more than just answering customer queries. Good customer service is a central component of successful customer relationships – from the first question
The universal toolkit: small helpers with a big impact To solve many of the most common Zendesk problems in one fell swoop, we’ve simply bundled
By implementing dynamic signatures in Zendesk you can save time and keep your email formatting consistent across teams, while adding personal touch based on contextual
Do you have questions about customer service, customer experience, digitalization, Zendesk, cloud, CRM, business intelligence (BI), or Workday management? Then you’ve come to the right place!
We would be happy to discuss your needs in a free introductory meeting and explore how we can assist you. Book an appointment with one of our consultants today: