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Explore dashboards are migrated: What you need to know (and do) now Zendesk is fundamentally changing its Explore Dashboard Builder. What looks like a routine
Zendesk can do more – these 4 features could change the way you work When we talk to new customers about their Zendesk use for
“Will my team soon be replaced by AI?” “Is AI really worth it for our customer service?” “Aren’t chatbots just frustrating?” “What are the legal
EU AI Act: What does the new AI legislation mean for customer service? With the EU AI Act, the European Union has adopted the world’s
From 22 to 25 January 2025 it was that time again – time for a Leafworks team event! This time, our international remote team travelled
ChatGPT (openAI) has been a known technology for everyone since Nov. 30, 2022, at the latest. This product has changed many people’s view of the
The choice between on-premises (often referred to as “on-premise”) and cloud software can be groundbreaking for your company in the long term. In this guide,
Self-service portals: make your customer service fit for the future! In an increasingly digitalised world, self-service portals are simply essential for companies that want to
The future of customer service is here: Why modern service software is essential Customers are the lifeblood of any business – so for most companies,
WhatsApp has become an integral part of modern communication. With over 2 billion users worldwide, the platform offers enormous opportunities for customer service. Companies can
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