Are you looking for a Zendesk alternative? Switching from Zendesk, which is typically used as a primary customer service solution, to another customer service solution
An SAP integration to Zendesk within 3 days – is that even possible? We honestly didn’t know it before! We received an invitation to participate
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
Although communication is increasingly shifting to digital channels, telephony remains an important part of customer service. In the age of WhatsApp, chatbots and other digital
Are you ready for an adventure with the CX or Customer Experience community? If you are passionate about CX, Customer Success and Customer Service and
Our Experience at Zendesk Presents: The CX Update 2023 from Munich At Leafworks, we are always on the lookout for new inspiration, trends and best
Many companies have already recognized that increasing customer loyalty or customer retention rate is of great importance. The more comparable the product is, the more
Customers often ask what options there are for reducing customer service costs. As a rule, it only really makes sense to reduce costs if this
Zendesk is used by a large number of companies that must comply with the General Data Protection Regulation (GDPR). Through active use, customer data is
The customer service industry’s major trade event CCW, returned to Berlin on February 27th through March 1st, 2023, after a two-year hiatus due to Corona.
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