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The digital transformation and the shift toward remote work have significantly increased the demand for flexible, cloud-based solutions across companies of all sizes and industries.
Create a customer database: Your structured customer file for sales, service and GDPR-compliant customer management Why a digital customer database is essential today According to
An SAP integration to Zendesk within 3 days – is that even possible? We honestly didn’t know it before! We received an invitation to participate
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
Do we still need customer service on the phone? Although communication is increasingly shifting to digital channels, the importance of customer service on the phone
Are you ready for an adventure with the CX or Customer Experience community? If you are passionate about CX, Customer Success and Customer Service and
Our Experience at Zendesk Presents: The CX Update 2023 from Munich At Leafworks, we are always on the lookout for new inspiration, trends and best
D2C brands solved a problem that most companies are still struggling with today: how do you keep customers when acquisition costs keep rising, markets are
Note:The Leafworks GDPR app is no longer being actively developed! However, we are happy to continue advising you on data protection-compliant Zendesk setups and the
The customer service industry’s major trade event CCW, returned to Berlin on February 27th through March 1st, 2023, after a two-year hiatus due to Corona.
Do you have questions about customer service, customer experience, digitalization, Zendesk, cloud, CRM, business intelligence (BI), or Workday management? Then you’ve come to the right place!
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