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The choice between on-premises (often referred to as “on-premise”) and cloud software can be groundbreaking for your company in the long term. In this guide,
Self-service portals – customer service that grows with your business Self-service portals are one of the most effective ways to make your customer service more
WhatsApp has become an integral part of modern communication. With over 2 billion users worldwide, the platform offers enormous opportunities for customer service. Companies can
Are you looking for a Zendesk alternative? Switching from Zendesk, which is typically used as a primary customer service solution, to another customer service solution
The digital transformation and the shift toward remote work have significantly increased the demand for flexible, cloud-based solutions across companies of all sizes and industries.
Create a customer database: Your structured customer file for sales, service and GDPR-compliant customer management Why a digital customer database is essential today According to
An SAP integration to Zendesk within 3 days – is that even possible? We honestly didn’t know it before! We received an invitation to participate
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
Do we still need customer service on the phone? Although communication is increasingly shifting to digital channels, the importance of customer service on the phone
Are you ready for an adventure with the CX or Customer Experience community? If you are passionate about CX, Customer Success and Customer Service and
Do you have questions about customer service, customer experience, digitalization, Zendesk, cloud, CRM, business intelligence (BI), or Workday management? Then you’ve come to the right place!
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