
WhatsApp in customer service – advantages, hurdles and best practices
WhatsApp has become an integral part of modern communication. With over 2 billion users worldwide, the platform offers enormous opportunities for customer service. Companies can
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WhatsApp has become an integral part of modern communication. With over 2 billion users worldwide, the platform offers enormous opportunities for customer service. Companies can

Are you looking for a Zendesk alternative? Switching from Zendesk, which is typically used as a primary customer service solution, to another customer service solution

The digital transformation and the shift toward remote work have significantly increased the demand for flexible, cloud-based solutions across companies of all sizes and industries.

Create a customer database: Your structured customer file for sales, service and GDPR-compliant customer management Why a digital customer database is essential today According to

An SAP integration to Zendesk within 3 days – is that even possible? We honestly didn’t know it before! We received an invitation to participate

According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the

Do we still need customer service on the phone? Although communication is increasingly shifting to digital channels, the importance of customer service on the phone

Are you ready for an adventure with the CX or Customer Experience community? If you are passionate about CX, Customer Success and Customer Service and

Our Experience at Zendesk Presents: The CX Update 2023 from Munich At Leafworks, we are always on the lookout for new inspiration, trends and best
D2C brands solved a problem that most companies are still struggling with today: how do you keep customers when acquisition costs keep rising, markets are
Do you have questions about customer service, customer experience, digitalization, Zendesk, cloud, CRM, business intelligence (BI), or Workday management? Then you’ve come to the right place!
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