ChatGPT Explanation and possibilities of use
1. Is ChatGPT worth it for companies? Many organisations ask themselves: is this more of a gimmick or does it actually make strategic sense? The
Robert Cwicinski
Cloud Services
On-Premises vs. Cloud: Which solution will move your company forward?
The choice between on-premises (often referred to as “on-premise”) and cloud software can be groundbreaking for your company in the long term. In this guide,
Robert Cwicinski
Customer Experience
Self-service portal for customer service: all benefits & some examples
Self-service portals – customer service that grows with your business Self-service portals are one of the most effective ways to make your customer service more
Robert Cwicinski
Customer Service
WhatsApp in customer service – advantages, hurdles and best practices
WhatsApp has become an integral part of modern communication. With over 2 billion users worldwide, the platform offers enormous opportunities for customer service. Companies can
Robert Cwicinski
Customer Service
Zendesk Alternatives: Best Options and Your Migration Checklist
Are you looking for a Zendesk alternative? Switching from Zendesk, which is typically used as a primary customer service solution, to another customer service solution
leafworksadmin
Cloud Services
Cloud CRM: Optimise your Customer Relationships
The digital transformation and the shift toward remote work have significantly increased the demand for flexible, cloud-based solutions across companies of all sizes and industries.
leafworksadmin
CRM
Create a customer database. The foundation of your CRM for sales, service and compliance
Create a customer database: Your structured customer file for sales, service and GDPR-compliant customer management Why a digital customer database is essential today According to
Robert Cwicinski
Events
SAP Integration to Zendesk in 3 Days – Hackathon Report
An SAP integration to Zendesk within 3 days – is that even possible? We honestly didn’t know it before! We received an invitation to participate
Robert Cwicinski
Customer Service
The Importance of Telephony in Customer Service in a Digital World
Do we still need customer service on the phone? Although communication is increasingly shifting to digital channels, the importance of customer service on the phone
leafworksadmin
Events
The CX Festival 2023 – A Different Kind of CX Event
Are you ready for an adventure with the CX or Customer Experience community? If you are passionate about CX, Customer Success and Customer Service and
leafworksadmin