Get to know Leafworks!
Fast and uncomplicated solutions for your business
- Customer Service
- Customer Centricity and Customer Journey
- Digitalization
Your customer service experts

Marvin Post
SOLUTION HERO
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Zendesk Introduction & Best Practices (Quick-Start), Integrations, Migrations to Zendesk, Customer Support Processes, Telephony (Aircall)

Maik Isernhinke
CONSULTING
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Zendesk expert, focus: WFM, QA + Employee Service. Integrations (CRM, ERP), automation, digital transformation, custom MVPs, Hubspot

Robert Cwicinski
CONSULTING
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Optimizing Zendesk Setups, Zendesk Integration & Automation, Digital Transformation, Portals, Custom Development
We look forward to meeting you!
Customer testimonials
Leafworks Blog
Measuring AI in customer service: How to read the KPIs
Many customer service teams now use AI and see rising resolution rates from their artificial colleagues in dashboard metrics and AI Analytics. But why does
Leafworks at Gut Hungenbach: Working on the Recipe
At some point, rocket leaves started showing up – suddenly salad tasted really bold! Most people loved it, some not so much, but since then
AI in customer service: automation, chatbots and the future of support
AI in customer service – questions many teams are asking: “Will my team be replaced by AI?”“Is AI really worth it?”“Aren’t chatbots just frustrating?”“What about