Leafworks Blog

We are a modern consulting firm focused on delivering results. As a Zendesk Premier Partner, we have helped our clients optimize their customer experience in over 500 projects. Contact us for a free consultation. 

Customer service agents getting lectured about customer service tasks and trends
Customer Service

Customer service: definition, tasks and trends

Customer service is more than just answering customer queries. Good customer service is a central component of successful customer relationships – from the first question

How to work customer-oriented: 10 tips
Customer Service

Customer-Orientation

According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the

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