Leafworks Blog

The Importance of Telephony in Customer Service in a Digital World

Although communication is increasingly shifting to digital channels, telephony remains an important part of customer service. In the age of WhatsApp, chatbots and other digital

3. July 2023

Customer Retention – What We Can Learn from D2C Brands

Many companies have already recognized that increasing customer loyalty or customer retention rate is of great importance. The more comparable the product is, the more

23. May 2023

How to Reduce Customer Service Costs – Tips and Common Mistakes

Customers often ask what options there are for reducing customer service costs. As a rule, it only really makes sense to reduce costs if this

21. April 2023

About Leafworks

As modern consulting company and Zendesk Premier Partner we help our clients to optimize their customer experience. Contact us on a non-committal basis and find out how we can help you.

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Leafworks Blog

The Importance of Telephony in Customer Service in a Digital World

Customer Retention – What We Can Learn from D2C Brands

How to Reduce Customer Service Costs – Tips and Common Mistakes

About Leafworks

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