Customer-Orientation
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
21. August 2023
The Importance of Telephony in Customer Service in a Digital World
Although communication is increasingly shifting to digital channels, telephony remains an important part of customer service. In the age of WhatsApp, chatbots and other digital
3. July 2023
Customer Retention – What We Can Learn from D2C Brands
Many companies have already recognized that increasing customer loyalty or customer retention rate is of great importance. The more comparable the product is, the more
23. May 2023
How to Reduce Customer Service Costs – Tips and Common Mistakes
Customers often ask what options there are for reducing customer service costs. As a rule, it only really makes sense to reduce costs if this
21. April 2023
About Leafworks
As modern consulting company and Zendesk Premier Partner we help our clients to optimize their customer experience. Contact us on a non-committal basis and find out how we can help you.
