The choice between on-premises (often referred to as “on-premise”) and cloud software can be groundbreaking for your company in the long term. In this guide,
Self-service portals: make your customer service fit for the future! In an increasingly digitalised world, self-service portals are simply essential for companies that want to
The future of customer service is here: Why modern service software is essential Customers are the lifeblood of any business – so for most companies,
WhatsApp has become an integral part of modern communication. With over 2 billion users worldwide, the platform offers enormous opportunities for customer service. Companies can
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
Do we still need customer service on the phone? Although communication seems to be shifting more and more to digital channels, the importance of customer
Many companies have already recognized that increasing customer loyalty or customer retention rate is of great importance. The more comparable the product is, the more
Better service, lower costs? Excellent customer service is much more than just a buzzword – it is the key to sustainable business growth and can
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