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“Will my team soon be replaced by AI?” “Is AI really worth it for our customer service?” “Aren’t chatbots just frustrating?” “What are the legal
EU AI Act: What does the new AI legislation mean for customer service? With the EU AI Act, the European Union has adopted the world’s
Customer service is more than just answering customer queries. Good customer service is a central component of successful customer relationships – from the first question
The choice between on-premises (often referred to as “on-premise”) and cloud software can be groundbreaking for your company in the long term. In this guide,
Self-service portals: make your customer service fit for the future! In an increasingly digitalised world, self-service portals are simply essential for companies that want to
The future of customer service is here: Why modern service software is essential Customers are the lifeblood of any business – so for most companies,
WhatsApp has become an integral part of modern communication. With over 2 billion users worldwide, the platform offers enormous opportunities for customer service. Companies can
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
Do we still need customer service on the phone? Although communication seems to be shifting more and more to digital channels, the importance of customer
Many companies have already recognized that increasing customer loyalty or customer retention rate is of great importance. The more comparable the product is, the more
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