The Importance of Telephony in Customer Service in a Digital World
Although communication is increasingly shifting to digital channels, telephony remains an important part of customer service. In the age of WhatsApp, chatbots and other digital
Although communication is increasingly shifting to digital channels, telephony remains an important part of customer service. In the age of WhatsApp, chatbots and other digital
Many companies have already recognized that increasing customer loyalty or customer retention rate is of great importance. The more comparable the product is, the more
Customers often ask what options there are for reducing customer service costs. As a rule, it only really makes sense to reduce costs if this
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