Zendesk Partner Germany
LEAFWORKS is your Zendesk Partner Germany. As a “Premier Partner” we have achieved the highest possible partner status through our completed projects.
Consulting
Are you thinking about implementing Zendesk, but you are not quite sure yet? Are you already using Zendesk, but feel that you are not using it the best way possible? Let us take a look at how we can help you without any obligation.
Customizing
We take over or support the customization of Zendesk (automations, triggers, views, apps, etc.). Through best-practises we can produce fast results that will boost your customer service to ne heights.
Development
We develop custom apps, custom guide templates, integrations into your backend systems, automation processes, middleware solutions, custom bots and much more. Migrations of data from legacy systems are also part of the services we can offer.
We are happy to accompany your initial project (we call this "QuickStart") and help to do the "right" things right from the start.
If you already have existing Zendesk instances in use, we will help you to optimize your setup to work as efficiently and cost effective as possible. Our team consists of very technically skilled colleagues who have worked in customer service for years.
Robert Cwicinski
Co-Founder Leafworks
Zendesk QuickStart Session
Are you planning to implement Zendesk in Customer Service? We have a pragmatic approach to define the right steps for your implementation together.
Zendesk Custom App Develpment
Whether it's smaller apps to increase productivity within Zendesk or developing integrations with your backend systems (Cloud/OnPremise) such as CRM, ERP or store systems.
Zendesk AddOns API
Our Zendesk AddOns API extends the capabilities of Zendesk with various functions such as parsing and saving content, or extracting content from .eml files.
Zendesk CRM-Integration (Cloud/OnPremise)
CRM systems contain information about your customers that can optimally support your customer service. Integration is not rocket science!
Some of Our Customers
We serve a variety of customers (300+) in the Zendesk environment.
Our customers include startups with 3 agents to large organizations providing customer service in 30 countries with 999+ agents.
“With the help of Leafworks, we managed to complete a mammoth project without a negative impact on users and customers. On the contrary – we were able to standardize customer satisfaction across the entire Staffbase group at a high level and can now offer efficient multi-product support.”
“The cooperation with Leafworks was very pleasant and professional. The transition to a new support system was a big step for us. Leafworks understood our needs very well, communicated opportunities and obstacles clearly, and provided us with excellent advice during the transformation process.”
“The collaboration with Zendesk and Leafworks was characterized by utmost professionalism and reliability from start to finish! […] We were able to start 2 months after the go-live decision and had hardly any teething problems, which is amazing for such a big project.”
Other Customers
Zendesk Pricing
Choose the package that's right for you and get started today with the top customer service tool.
- Zendesk Suite Professional -
115 €
per support agent/month with annual billing
- Industry leading ticketing system
- Messaging across websites, mobile apps, and social media
- Support by email, phone, SMS and live chat
- Help Center
- Easy to set up automations and workflows with additional options
- AI-assisted automatic responses – UP TO 500
- Unified workspace for support staff
- Reports and analyses – PRECONFIGURED AND USER DEFINED
- Data and file storage – ADVANCED
- Over 1,000 apps and integrations – USER-DEFINED AND PRE-CONFIGURED
- Robust API access – ADVANCED RATE LIMIT
- Online support from the Zendesk team
- Instructions for onboarding and introduction
- Self-service customer portal
- AI-supported knowledge management
- Multiple ticket forms
- Light licenses for support staff – UP TO 100
- Management of service level agreements (SLA)
- Multilingual support and content
- Distribution of conversations to support staff with the skills they need
- Integrated community forums
- Private conversation threads
- Custom and shareable dashboards
- Advanced phone features
- Data center location options
- HIPAA Compliance
- Events Connector for Amazon Web Services
- Zendesk Suite Enterprise -
169 €
per support agent/month with annual billing
- All functionalities of the Zendesk Suite Professional
- All core functions for convincing customer support
- Custom team roles and permissions
- Advanced knowledge management
- User-defined workspaces for support staff
- Custom branding for web conversations
- Light licenses for support staff – UP TO 1,000
- Share live data and external dashboard
- Sandbox environment for change management
- Access to robust APIs – ENTERPRISE RATE LIMIT
Interested? Still not convinced?
Book your free consultation appointment now.
Our Approach
We offer comprehensive Zendesk consulting. Our focus is not on specific industries – but on the tools and underlying processes. We are happy to use our know-how from a multitude of projects to further develop and optimize your solution as well.
No matter if it is about an agent training, connection of further channels, guide designs or integrations into your backend systems. We are happy to be at your service with our team. Together we help to use your resources as efficiently as possible.
Connect
Get to know us without obligation. We ourselves come from both customer service, CX, CRM and technology backgrounds.
Understand
To understand how we can help we need some insights into the current situation of our customers.
Define
Together we define the first desired results and put together a small individual package. Our focus is always on quick wins and low-hanging fruits.
Implement
We implement your requirements and ideas in Zendesk (gladly also joint). Many best-practises from many projects lead to optimal results.
Support
We not only implement selective measures, but are also happy to remain your sparring partner when it comes to the permanent optimization of CX processes.
Leafworks-Blog
Zendesk Alternatives: Best Options and Your Migration Checklist
Are you looking for a Zendesk alternative? Switching from Zendesk, which is typically used as a primary customer service solution, to another customer service solution
SAP Integration to Zendesk in 3 Days – Hackathon Report
An SAP integration to Zendesk within 3 days – is that even possible? We honestly didn’t know it before! We received an invitation to participate
Customer-Orientation
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
ZENDESK
Premier Partner
Mit Hilfe von Zendesk realisieren wir Projekte im Customer Service Umfeld. Wir übernehmen die vollständige Anpassung an das interne CI/CD, Automatisierungen innerhalb von Zendesk bis hin zu Custom-Apps und Integrationen in Ihre Backend-Systeme.
