Zendesk Telephony Middleware & Phone Integration
Efficient telephony integration for your customer service: Learn how Zendesk Telephony Middleware improves your support processes and increases customer satisfaction.
Why Middleware
If your phone system has no Zendesk Marketplace integration – or the existing app doesn't deliver – our Telephony Middleware connects it to Zendesk without custom development.
Pricing Model
The Telephony Middleware is billed monthly. Contact us for details on our pricing model.
Supported Systems
We have built Zendesk phone integrations for a wide range of telephony systems. The list grows continuously – get in touch if you're not sure whether yours is covered.
Setup
Your phone system needs to send API calls on incoming calls to our middleware, or submit a request to a URL. We handle the setup together with your telephony team.
Zendesk Integration - Telephony Systems Examples
Marvin Post
Solution Hero
- Zendesk
- Zendesk Quick Start
- Zendesk Setup & Configuration
- Ticket workflows & automations
- Integrations
- Migration & go-live support
We’re here to help you make telephony work
Connecting Zendesk to a telephony system sounds straightforward – but in practice, it often requires more than a standard integration.
I work with you to understand how your calls, tickets and internal processes are structured. Together, we clarify what should happen when a call comes in, how customer context should be displayed and which actions should be automated.
When middleware is the right solution, our team implements and connects the systems in a way that keeps your setup flexible and maintainable. Not every use case needs a complex architecture – and I’ll tell you honestly when a simpler approach makes more sense.
If you want a setup that supports your agents instead of creating new dependencies, let’s review your current landscape and define the right next step.
