Zendesk
9 Zendesk problems, one solution: The Universal Toolkit
The universal toolkit: small helpers with a big impact To solve many of the most common Zendesk problems in one fell swoop, we’ve simply bundled
Robert Cwicinski
Save time with dynamic signatures in Zendesk
By implementing dynamic signatures in Zendesk you can save time and keep your email formatting consistent across teams, while adding personal touch based on contextual
leafworksadmin
Zendesk
Explore dashboard migration: All you need to know
Explore dashboards are migrated: What you need to know (and do) now Zendesk is fundamentally changing its Explore Dashboard Builder. What looks like a routine
Robert Cwicinski
AI and machine learning
Get more from Zendesk: 4 new features to activate now
Zendesk can do more – these 4 features could change the way you work When we talk to new customers about their Zendesk use for
Robert Cwicinski
Customer Experience
Customer Journey in Stationary Retail: Stand out as a Retailer with a Personal Touch
The customer journey in physical retail rarely begins at the shop door. Customers discover products through search engines or social media, compare prices in online
leafworksadmin
Customer Service
Zendesk Alternatives: Best Options and Your Migration Checklist
Are you looking for a Zendesk alternative? Switching from Zendesk, which is typically used as a primary customer service solution, to another customer service solution
leafworksadmin
Working GDPR compliant in Zendesk: Leafworks (former) GDPR app
Note:The Leafworks GDPR app is no longer being actively developed! However, we are happy to continue advising you on data protection-compliant Zendesk setups and the
leafworksadmin
Multichannel messaging: a trend you can’t afford to miss!
In our free, digital event, “Multichannel Communication and Chatbot Automation”, our experts from Leafworks and Ultimate explained how you can have continuous, asynchronous conversations across
leafworksadmin
AI and machine learning
Build a customer-centric organization using AI-powered CRM.
According to the Zendesk CX 2022 Trends Report, 61% of customers are now willing to walk away after just one bad customer service experience. This number
leafworksadmin
Export of Zendesk Data to External BI Solutions/DWH
The more distributed the system landscape, the more important it is for our customers to have sensible and, above all, comprehensive reporting. The operational reporting
leafworksadmin