Export of Zendesk Data to External BI Solutions/DWH
The more distributed the system landscape, the more important it is for our customers to have sensible and, above all, comprehensive reporting. The operational reporting
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Zendesk Sentiment Analysis of Ticket Content Using Natural Language Processing (NLP)
Let’s be honest: Nobody likes to wait. This is especially true for dissatisfied customers. In order to prevent customers in a negative mood from migrating
Robert Cwicinski
How to integrate telephony with Zendesk
Phone and email together account for over 50% of incoming requests in many support teams. Yet telephony often runs parallel to Zendesk rather than inside
leafworksadmin
Integrate Microsoft Dynamics CRM in Zendesk
Do you use both Zendesk and Microsoft Dynamics CRM in customer service? Would you like to show your customer service agents content from CRM so
leafworksadmin
With rail and bike to sustainable corporate success – Diary of a journey into ‘Hectors World’
“Cycling shorts and helmet instead of jacket and tie”. That was the motto of our colleague Lukas’ somewhat different consulting trip. Because a sporty customer
leafworksadmin
Zendesk Ticket Integration with the Side Tickets App
Sometimes a customer request requires the involvement of different internal departments or external parties (e.g. sales, insurance, shipping). By installing the Side-Tickets-App any agent can
leafworksadmin
Zendesk SAP Integrations for On-Premise installations
We are often asked by our customers how a Zendesk SAP integration can look like for an On-Premise installation. Basically, it does not matter which
leafworksadmin
Increased efficiency by integrating RASA Chatbot in Zendesk
A major issue in Customer Service are recurring requests, which could be solved by using a chatbot. It is important to identify situations/use cases, in
leafworksadmin
Zendesk Sunshine use cases for Zendesk support
Many of our customers ask us about Zendesk Sunshine use cases. So we decided to differentiate between a couple of different scenarios. Focus for this
Robert Cwicinski
Zendesk – dynamic deep links APP
We created the dynamic deep links App for Zendesk, because our customers often had the need to jump to other websites from within Zendesk using
Robert Cwicinski