We are a modern consulting firm focused on delivering results. As a Zendesk Premier Partner, we have helped our clients optimize their customer experience in over 500 projects. Contact us for a free consultation.
Customer service is more than just answering customer queries. Good customer service is a central component of successful customer relationships – from the first question
The universal toolkit: small helpers with a big impact To solve many of the most common Zendesk problems in one fell swoop, we’ve simply bundled
By implementing dynamic signatures in Zendesk you can save time and keep your email formatting consistent across teams, while adding personal touch based on contextual
Explore dashboards are migrated: What you need to know (and do) now Zendesk is fundamentally changing its Explore Dashboard Builder. What looks like a routine
Zendesk can do more – these 4 features could change the way you work When we talk to new customers about their Zendesk use for
EU AI Act: What does the new AI legislation mean for customer service? With the EU AI Act, the European Union has adopted the world’s
From 22 to 25 January 2025 it was that time again – time for a Leafworks team event! This time, our international remote team travelled
1. Is ChatGPT worth it for companies? Many organisations ask themselves: is this more of a gimmick or does it actually make strategic sense? The
The choice between on-premises (often referred to as “on-premise”) and cloud software can be groundbreaking for your company in the long term. In this guide,
Self-service portals – customer service that grows with your business Self-service portals are one of the most effective ways to make your customer service more
Do you have questions about customer service, customer experience, digitalization, Zendesk, cloud, CRM, business intelligence (BI), or Workday management? Then you’ve come to the right place!
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