Leafworks
Leafworks in Frankfurt: From Smoke and Fire
Ten months is too long! We hadn’t seen each other since January, so it was high time for a new offsite. Frankfurt was conveniently located
Mieke
Customer Service
Customer service: definition, tasks and trends
Customer service is more than just answering customer queries. Good customer service is a central component of successful customer relationships – from the first question
Marvin
Zendesk
9 Zendesk problems, one solution: The Universal Toolkit
The universal toolkit: small helpers with a big impact To solve many of the most common Zendesk problems in one fell swoop, we’ve simply bundled
Robert Cwicinski
Customer Experience
Customer Orientation
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
leafworksadmin
Save time with dynamic signatures in Zendesk
By implementing dynamic signatures in Zendesk you can save time and keep your email formatting consistent across teams, while adding personal touch based on contextual
leafworksadmin
Zendesk
Explore dashboard migration: All you need to know
Explore dashboards are migrated: What you need to know (and do) now Zendesk is fundamentally changing its Explore Dashboard Builder. What looks like a routine
Robert Cwicinski
AI and machine learning
Get more from Zendesk: 4 new features to activate now
Zendesk can do more – these 4 features could change the way you work When we talk to new customers about their Zendesk use for
Robert Cwicinski
AI and machine learning
EU AI Act: New rules for AI in customer service
EU AI Act: What does the new AI legislation mean for customer service? With the EU AI Act, the European Union has adopted the world’s
Robert Cwicinski
Customer Experience
Customer Journey in Stationary Retail: Stand out as a Retailer with a Personal Touch
The customer journey in physical retail rarely begins at the shop door. Customers discover products through search engines or social media, compare prices in online
leafworksadmin
Leafworks
Leafworks team event in January 2025: Kölsch and criminals
From 22 to 25 January 2025 it was that time again – time for a Leafworks team event! This time, our international remote team travelled
Robert Cwicinski