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WhatsApp has become an integral part of modern communication. With over 2 billion users worldwide, the platform offers enormous opportunities for customer service. Companies can
Are you looking for a Zendesk alternative? Switching from Zendesk, which is typically used as a primary customer service solution, to another customer service solution
Why a digital customer database is essential today According to a Deloitte study, 92% of executives consider Customer Relationship Management (CRM) a core element of
An SAP integration to Zendesk within 3 days – is that even possible? We honestly didn’t know it before! We received an invitation to participate
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
Do we still need customer service on the phone? Although communication seems to be shifting more and more to digital channels, the importance of customer
Are you ready for an adventure with the CX or Customer Experience community? If you are passionate about CX, Customer Success and Customer Service and
Our Experience at Zendesk Presents: The CX Update 2023 from Munich At Leafworks, we are always on the lookout for new inspiration, trends and best
Many companies have already recognized that increasing customer loyalty or customer retention rate is of great importance. The more comparable the product is, the more
Better service, lower costs? Excellent customer service is much more than just a buzzword – it is the key to sustainable business growth and can
Do you have questions about customer service, customer experience, digitalization, Zendesk, cloud, CRM, business intelligence (BI), or Workday management? Then you’ve come to the right place!
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