Sometimes a customer request requires the involvement of different internal departments or external parties (e.g. sales, insurance, shipping). By installing the Side-Tickets-App any agent can
By implementing dynamic signatures in Zendesk you can save time and keep your email formatting consistent across teams, while adding personal touch based on contextual
We are often asked by our customers how a Zendesk SAP integration can look like for an On-Premise installation. Basically, it does not matter which
A major issue in Customer Service are recurring requests, which could be solved by using a chatbot. It is important to identify situations/use cases, in
Many of our customers ask us about Zendesk Sunshine use cases. So we decided to differentiate between a couple of different scenarios. Focus for this
We created the dynamic deep links App for Zendesk, because our customers often had the need to jump to other websites from within Zendesk using
How can it be achieved inside Zendesk to parse a Zendesk subject or a ticket descriptions for datefields and store the content in a custom
How can it be achieved inside Zendesk to parse a Zendesk subject or ticket descriptions using regular expression and store the content in a custom
