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Let’s be honest: Nobody likes to wait. This is especially true for dissatisfied customers. In order to prevent customers in a negative mood from migrating
Tempting prices and excellent products are no longer enough to differentiate your business from other competitors in today’s crowded marketplace. One of the key differentiators
About 50% of all support requests still come in over the phone today. This means that telephone support is still one of the most important
Do you use both Zendesk and Microsoft Dynamics CRM in customer service? Would you like to show your customer service agents content from CRM so
“Cycling shorts and helmet instead of jacket and tie”. That was the motto of our colleague Lukas’ somewhat different consulting trip. Because a sporty customer
Sometimes a customer request requires the involvement of different internal departments or external parties (e.g. sales, insurance, shipping). By installing the Side-Tickets-App any agent can
By implementing dynamic signatures in Zendesk you can save time and keep your email formatting consistent across teams, while adding personal touch based on contextual
We are often asked by our customers how a Zendesk SAP integration can look like for an On-Premise installation. Basically, it does not matter which
A major issue in Customer Service are recurring requests, which could be solved by using a chatbot. It is important to identify situations/use cases, in
Many of our customers ask us about Zendesk Sunshine use cases. So we decided to differentiate between a couple of different scenarios. Focus for this
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