Leafworks Blog

Here we share practical insights into customer service, customer experience, AI, automation, CRM, digital processes, and the platforms that connect them. Would you like to explore what these topics mean for your business? Contact us for a free introductory call.

Leafworks @ Zendesk Presents Munich 2023

Events

Leafworks at Zendesk Presents 2023 in Munich

Our Experience at Zendesk Presents: The CX Update 2023 from Munich At Leafworks, we are always on the lookout for new inspiration, trends and best

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Customer Retention Strategy: What B2B can learn from D2C | Leafworks

D2C brands solved a problem that most companies are still struggling with today: how do you keep customers when acquisition costs keep rising, markets are

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ccw 2023 berlin leafworks

Events

CCW 2023 in Berlin

The customer service industry’s major trade event CCW, returned to Berlin on February 27th through March 1st, 2023, after a two-year hiatus due to Corona.

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leafworks sko 2023 vegas

Events

SKO 2023 in Las Vegas

Leafworks had the honor of being invited to attend Zendesk’s Sales Kick-Off in Las Vegas, which allowed us to forge new connections and deepen existing

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Multichannel messaging: a trend you can’t afford to miss!

In our free, digital event, “Multichannel Communication and Chatbot Automation”, our experts from Leafworks and Ultimate explained how you can have continuous, asynchronous conversations across

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Ciao Amici – The Leafworks CRM Specialists in Bella Italia

As the headline suggests, the Leafworks-Team met for a workation in Italy. And it was about time to for a big Leafworks gathering. This year

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customer-centric organization

AI and machine learning

Build a customer-centric organization using AI-powered CRM.

According to the Zendesk CX 2022 Trends Report, 61% of customers are now willing to walk away after just one bad customer service experience. This number

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Leafworks Christmas Event Berlin 2021

On the first weekend in December, it was time for the leaf workers to pack their bags again. We met in a smaller group for

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Leafworks Team-Event October 2021

Thursday, October 7th, 2021. A special day for Leafworks. For the first time, our team was able to meet in such a large group for

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