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In our free, digital event, “Multichannel Communication and Chatbot Automation”, our experts from Leafworks and Ultimate explained how you can have continuous, asynchronous conversations across
As the headline suggests, the Leafworks-Team met for a workation in Italy. And it was about time to for a big Leafworks gathering. This year
According to the Zendesk CX 2022 Trends Report, 61% of customers are now willing to walk away after just one bad customer service experience. This number
In contrast to online retail, the customer journey in stationary retail is difficult to map and involves a great amount of effort. The buying behavior
On the first weekend in December, it was time for the leaf workers to pack their bags again. We met in a smaller group for
Thursday, October 7th, 2021. A special day for Leafworks. For the first time, our team was able to meet in such a large group for
The more distributed the system landscape, the more important it is for our customers to have sensible and, above all, comprehensive reporting. The operational reporting
Let’s be honest: Nobody likes to wait. This is especially true for dissatisfied customers. In order to prevent customers in a negative mood from migrating
Tempting prices and excellent products are no longer enough to differentiate your business from other competitors in today’s crowded marketplace. One of the key differentiators
About 50% of all support requests still come in over the phone today. This means that telephone support is still one of the most important
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