Zendesk Guide setup that actually reduces tickets
Leafworks helps you build a knowledge base that works – with clear structure, smart forms and branding that matches your style. We are happy to implement the design and integration, just like the extension of additional functions.
Go live in days, not weeks!
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Tackle common support challenges with Zendesk Guide
Many support teams face the same issues: repetitive customer questions, rising ticket volumes, or inconsistent service across brands. Zendesk Guide provides structured self-service that can reduce tickets, improve satisfaction, and support scalable service delivery.
Leafworks helps you implement Zendesk Guide effectively – with the right structure, design, and content logic. As a Zendesk Premier Partner, we support you throughout the entire setup or migration process.
Let’s take a closer look at typical challenges – and how Zendesk Guide addresses them:
Recurring questions
Customers ask the same things repeatedly? With Zendesk Guide, users find reliable answers in a single session. We help you set up a clear, searchable knowledge base – fully customized to your needs.
Rising costs, decreasing efficiency
Too many tickets slow down your team? Zendesk Guide enables customers to solve simple issues themselves. That reduces ticket volume and lets your team focus on complex cases.
Stagnating satisfaction and loyalty
You want to provide a more personal support experience? Guide allows for contextual, targeted content – improving relevance and showing customers you understand their needs.
Multiple brands or product lines
Do you need separate knowledge bases for different brands? Zendesk Guide supports both shared and brand-specific structures. We assist with setup and ongoing content logic.
Disconnected channels
Your help center feels isolated? Guide integrates with chat, forms, email and more – providing seamless access to help content across all channels.
Need help building a better knowledge base?
Let’s talk about your setup and how to improve it.
Book your free Guide audit!
Optimize your customer service with Leafworks
Let’s work together on revamping your customer service! Contact us today for a free discovery session and discover how Zendesk Guide and Leafworks can help you increase your efficiency and provide your customers with a world-class knowledge center.
Zendesk Guide
The self-service portal for satisfied customers
Self-service works best when it’s easy to use and well integrated. With Zendesk Guide, simple questions can be answered directly – and complex cases are routed more efficiently.
Knowledge can be made available where it’s needed:
Public Content
Articles marked as public are accessible to everyone. You can also restrict access by role or require login if needed.
Internal Knowledge
Content just for your team – such as process guidelines, internal notes or best practices – is always available in one place.
It is always a pleasure to work with Leafworks as a customer. Direct and easy contact, quick response and the stuff just works as it should!
Intelligent contact forms
Zendesk Guide lets you build forms that adapt to your users. Fields are added via drag & drop directly in the Zendesk admin area.
You can use:
Conditional fields that change based on user input
Required fields for better data quality
Pre-filled values for known users
Clean layouts that work across devices
This ensures that your support team receives well-structured, complete tickets – and can resolve issues faster.
Zendesk Guide: Structure
To ensure that your Zendesk knowledge base works well for both visitors and employees and remains manageable in terms of administration, it is essential to set up and structure the articles in Zendesk Guide properly. We will be happy to help you set up a clean structure and explain what you need to bear in mind.
Turn your Zendesk Guide into a great customer experience
We customize your Zendesk Guide to your CI/CD to ensure a consistent brand image.
Experience the Zendesk Knowledge Base
Want to know how self-service and knowledge bases can improve your customer support?
Let’s talk – no obligation. We’ll show you Zendesk Guide in action and walk you through pricing options and enterprise features. Even if you’re already using Zendesk, we’ll help you get more out of it.
Zendesk Guide for individual customer service challenges
Companies sometimes hesitate to invest in a knowledge base because they assume it’s costly, complex or ineffective. Let’s address those concerns directly:
“It’s too expensive and not worth it”
Zendesk Guide is cost-effective – especially when combined with a clear setup. With the right structure and support, you reduce support costs and ticket volume and increase efficiency long term.
“It’s too complex to implement”
As an experienced Zendesk Premier Partner, we guide you through every step. We make sure that the implementation and setup of Zendesk runs smoothly and that your support teams and agents can focus on what they do best as quickly as possible - providing great support.
“It won’t make a difference for our users”
Quite the opposite! Done right, a knowledge base improves the customer experience. Zendesk Guide provides fast answers, consistent messaging and measurable impact.
Want to make your support more efficient – without adding complexity? Contact us for a free trial and discover how you can set up an efficient and easy-to-use self-service solution for your business with Zendesk Guide.
Some of our customers
We serve a variety of customers (300+) in the customer service environment.
Our customers include startups with 3 agents to large organizations operating in 30 countries with 999+ employees.
“With the help of Leafworks, we managed to complete a mammoth project without a negative impact on users and customers. On the contrary – we were able to standardize customer satisfaction across the entire Staffbase group at a high level and can now offer efficient multi-product support.”
“The cooperation with Leafworks was very pleasant and professional. The transition to a new support system was a big step for us. Leafworks understood our needs very well, communicated opportunities and obstacles clearly, and provided us with excellent advice during the transformation process.”
“The collaboration with Zendesk and Leafworks was characterized by utmost professionalism and reliability from start to finish! […] We were able to start 2 months after the go-live decision and had hardly any teething problems, which is amazing for such a big project.”
Other customers
Let’s improve your Zendesk setup
Many support teams struggle with repetitive tasks, scattered tools and slow processes. Integrations and automation can solve these problems – so your team can focus on customer relationships, not admin work.
Leafworks enhances Zendesk Support through:
Integrations with tools like Salesforce Service Cloud
Automation of data sync and ticket updates
Reduction of redundant input across systems
We’ve implemented solutions for companies of all sizes – and understand what matters when scaling customer service.
Zendesk’s API and modular setup make it flexible. With our support, you can build exactly the setup you need – no more, no less.
Robert Cwicinski
CRM Expert
- CRM
- Automation
- Integrations
- Business Intelligence / BI
- Zendesk
- Digital Transformation
- Custom MVPs
FAQ Zendesk Guide
Zendesk Guide is the self-service component of Zendesk. It includes a knowledge base, internal documentation and intelligent contact forms – all managed within the Zendesk interface.
Customers can find answers on their own – through search, categories or article suggestions. That lowers ticket volume and frees up your support team.
Yes. You can create brand-specific help centers, assign roles, manage translations and apply different designs per brand or language.
Absolutely. You can control visibility based on user roles, groups or login status – ideal for internal knowledge or B2B use cases, especially when GDPR compliance is required.
Yes. We support you with planning, migration, theme development, form logic and content structure – from first draft to go-live.
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We use Zendesk to implement projects in the customer service environment. We take over the complete customization to the internal CI/CD, automations within Zendesk up to custom apps and integrations into your backend systems. Let’s talk about how we can improve your CX.
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