Explore dashboards are migrated: What you need to know (and do) now Zendesk is fundamentally changing its Explore Dashboard Builder. What looks like a routine update actually involves structural changes that affect your entire reporting. And although the migration is partly automatic, there are enough aspects that deserve your full attention. In this article you […]
Zendesk Explore dashboard migration: What you need to know Read More »
Zendesk can do more – these 4 features could change the way you work When we talk to new customers about their Zendesk use for the first time, it often turns out that, on the one hand, the existing configuration could be significantly improved with a good review, but on the other hand, new features
Get more from Zendesk: 4 new features to activate now Read More »
AI in customer service – questions many teams are asking: “Will my team be replaced by AI?”“Is AI really worth it?”“Aren’t chatbots just frustrating?”“What about legal compliance?” If you’re asking these questions, you’re not alone. AI is one of the most discussed and misunderstood topics in customer service.While fears around job loss and privacy remain,
AI in customer service: automation, chatbots and the future of support Read More »
Are you looking for a Zendesk alternative? Switching from Zendesk, which is typically used as a primary customer service solution, to another customer service solution usually involves a complex transition. The advantages of the new provider – whether in terms of features, pricing, or customization options – should clearly convince you it’s worth the effort.
Zendesk Alternatives: Best Options and Your Migration Checklist Read More »
An SAP integration to Zendesk within 3 days – is that even possible? We honestly didn’t know it before! We received an invitation to participate in thyssenkrupp Rasselstein GmbH‘s Hackathon (Rasselsteiner Digitaltage) in July 2023 – an opportunity we proudly and happily accepted. This special invitation allowed us to take a look behind the scenes
SAP Integration to Zendesk in 3 Days – Hackathon Report Read More »
Zendesk is used by a large number of companies that must comply with the General Data Protection Regulation (GDPR). Through active use, customer data is stored in Zendesk. The Leafworks GDPR app allows for the privacy-compliant use of Zendesk ticket data within analytics and reporting. In the following article you will learn how the app
Working GDPR compliant in Zendesk: Leafworks GDPR app Read More »
Do you use both Zendesk and Microsoft Dynamics CRM in customer service? Would you like to show your customer service agents content from CRM so they can better serve customers? Mapping of information between Zendesk and Microsoft Dynamics So how do you find the right data set in Microsoft Dynamics CRM? Typically, you know
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We are often asked by our customers how a Zendesk SAP integration can look like for an On-Premise installation. Basically, it does not matter which SAP system (CRM, ERP, HR, …) is involved here. This article describes some different approaches, depending on your current infrastructure. Your Goal Your agents in customer service should get a
Zendesk SAP Integrations for On-Premise installations Read More »
Many of our customers ask us about Zendesk Sunshine use cases. So we decided to differentiate between a couple of different scenarios. Focus for this article is Zendesk Support / so what can you do with Sunshine, when using Zendesk Support for your customer service agents. Zendesk Support tools based on Sunshine Additional tools/apps which
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We created the dynamic deep links App for Zendesk, because our customers often had the need to jump to other websites from within Zendesk using Zendesk fields. Use cases for dynamic deep links open your backend systems like your CRM or ERP system using custom field datai.e. https://mycrm.cloud.com/orders/8712791238817 open your web shop product page with
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