AI in customer service – questions many teams are asking: “Will my team be replaced by AI?”“Is AI really worth it?”“Aren’t chatbots just frustrating?”“What about
By implementing dynamic signatures in Zendesk you can save time and keep your email formatting consistent across teams, while adding personal touch based on contextual
Explore dashboards are migrated: What you need to know (and do) now Zendesk is fundamentally changing its Explore Dashboard Builder. What looks like a routine
Zendesk can do more – these 4 features could change the way you work When we talk to new customers about their Zendesk use for
Are you looking for a Zendesk alternative? Switching from Zendesk, which is typically used as a primary customer service solution, to another customer service solution
An SAP integration to Zendesk within 3 days – is that even possible? We honestly didn’t know it before! We received an invitation to participate
Note:The Leafworks GDPR app is no longer being actively developed! However, we are happy to continue advising you on data protection-compliant Zendesk setups and the
Phone and email together account for over 50% of incoming requests in many support teams. Yet telephony often runs parallel to Zendesk rather than inside
Do you use both Zendesk and Microsoft Dynamics CRM in customer service? Would you like to show your customer service agents content from CRM so
We are often asked by our customers how a Zendesk SAP integration can look like for an On-Premise installation. Basically, it does not matter which
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