The Quality Group
The Quality Group, known for its flagship brands ESN and More Nutrition, embarked on a project to optimize its customer service. Faced with the challenge
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Customer Story Staffbase GmbH
Staffbase was faced with the challenge of taking over a company with 150 employees and a CSAT of approx. 85%, which was already using existing
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Globetrotter Equipment
By introducing Zendesk, the desired transparency was achieved across all communication channels and the existing chatbot and survey tools could be seamlessly integrated. Inquiries via
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Jelmoli AG
By introducing Zendesk, Jelmoli was able to significantly reduce the processing time for customer inquiries. Positive side effects such as the adaptation of the processes
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