AI and machine learning
EU AI Act: New rules for AI in customer service
EU AI Act: What does the new AI legislation mean for customer service? With the EU AI Act, the European Union has adopted the world’s
Lukas Ratschke
Leafworks
Leafworks team event in January 2025: Kölsch and criminals
From 22 to 25 January 2025 it was that time again – time for a Leafworks team event! This time, our international remote team travelled
Lukas Ratschke
ChatGPT Explanation and possibilities of use
1. Is ChatGPT worth it for companies? Many organisations ask themselves: is this more of a gimmick or does it actually make strategic sense? The
Robert Cwicinski
Cloud Services
On-Premises vs. Cloud: Which solution will move your company forward?
The choice between on-premises (often referred to as “on-premise”) and cloud software can be groundbreaking for your company in the long term. In this guide,
Lukas Ratschke
Customer Experience
Self-Service Portal | Definition, Benefits & Examples
Self-service portals: make your customer service fit for the future! Many support teams face rising ticket volumes and limited resources. At the same time, customers
Lukas Ratschke
Customer Service
WhatsApp in customer service – advantages, hurdles and best practices
WhatsApp has become an integral part of modern communication. With over 2 billion users worldwide, the platform offers enormous opportunities for customer service. Companies can
Lukas Ratschke
Customer Service
Zendesk Alternatives: Best Options and Your Migration Checklist
Are you looking for a Zendesk alternative? Switching from Zendesk, which is typically used as a primary customer service solution, to another customer service solution
leafworksadmin
CRM
Create a customer database. The foundation of your CRM for sales, service and compliance
Create a customer database: Your structured customer file for sales, service and GDPR-compliant customer management Why a digital customer database is essential today According to
Lukas Ratschke
Events
SAP Integration to Zendesk in 3 Days – Hackathon Report
An SAP integration to Zendesk within 3 days – is that even possible? We honestly didn’t know it before! We received an invitation to participate
Robert Cwicinski
Customer Experience
Customer-Orientation
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
leafworksadmin