Costumer service solutions (Zendesk)
Omni-Channel Solutions
When every support channel was served by its own software is a thing of the past. Channels are becoming more diverse - the customer wants to be supported where he likes it best. To do justice to this, the solution must combine the individual channels.
Self Service
The presentation of frequently asked questions (FAQs) offers the possibility to increase the customer experience. Communities for the exchange of your customers also helps you to professionalize the customer service.
Support Portals
The trend is moving away from a simple e-mail address or telephone number to a support portal on the company's own website. The portal offers customers a central point of contact for their questions.
Integrations
Which products does a customer use? How long has he been a customer? Such questions can be answered by connecting external systems such as CRM or ERP and increase the efficiency of customer service solutions.
Reporting & Analytics
Have you always wanted to know which product lines have the highest support needs? When can you expect an increased support volume? These and other support metrics can be evaluated directly in a customer service solution, without having to laboriously create Excel lists.
Customer satisfaction
Integrate customer satisfaction queries (e.g., NPS) directly into your support process. Machine learning methods can even predict whether a customer will be satisfied with the support or not.
Zendesk QuickStart Session
You plan to use Zendesk as a customer service soltution? Our quick start approach helps you to better understand how you should proceed implementing Zendesk. We guide our customers on what to do first and what not to!
Zendesk Custom App development
Smaller apps to boost your agents productivity or complex integrations into your backend systems (cloud/on premise) like CRM, ERP or e-commerce systems. We do Zendesk app-development to maximize your Zendesk utilization.
Zendesk AddOns API / Middleware
Our Zendesk AddOns API is enhancing the possibilites of Zendesk. Common UseCases for our product: i.e. parsing content and saving inside Zendesk, ticket routing based on data in your backend systems like CRM/ERP etc.
Zendesk CRM integration (cloud/on premise)
CRM-systems hold data and details about your customers. Of course also several important facts that are useful for your customer services agents using Zendesk. We integrate with them to get your agents know more about the customers!
Testimonials
Get an idea of our services from past projects with our clients.
