Customer Retention – What We Can Learn from D2C Brands
Many companies have already recognized that increasing customer loyalty or customer retention rate is of great importance. The more comparable the product is, the more
Thomas
Customer Service
How to Reduce Customer Service Costs – Tips and Common Mistakes
Better service, lower costs? Excellent customer service is much more than just a buzzword – it is the key to sustainable business growth and can
Thomas
Multichannel messaging: a trend you can’t afford to miss!
In our free, digital event, “Multichannel Communication and Chatbot Automation”, our experts from Leafworks and Ultimate explained how you can have continuous, asynchronous conversations across
Thomas
Zendesk
Build a customer-centric organization using AI-powered CRM.
According to the Zendesk CX 2022 Trends Report, 61% of customers are now willing to walk away after just one bad customer service experience. This number
Ilonka Hofmann
Zendesk
Customer Journey in Stationary Retail: Stand out as a Retailer with a Personal Touch
In contrast to online retail, the customer journey in stationary retail is difficult to map and involves a great amount of effort. The buying behavior
Thomas
Zendesk
5 Tips How to Take your Customer Service to the Next Level
Tempting prices and excellent products are no longer enough to differentiate your business from other competitors in today’s crowded marketplace. One of the key differentiators
Thomas