Customer Experience
Customer-Orientation
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
leafworksadmin
Customer Service
The Importance of Telephony in Customer Service in a Digital World
Do we still need customer service on the phone? Although communication seems to be shifting more and more to digital channels, the importance of customer
Thomas
Customer Retention – What We Can Learn from D2C Brands
Many companies have already recognized that increasing customer loyalty or customer retention rate is of great importance. The more comparable the product is, the more
Thomas
Multichannel messaging: a trend you can’t afford to miss!
In our free, digital event, “Multichannel Communication and Chatbot Automation”, our experts from Leafworks and Ultimate explained how you can have continuous, asynchronous conversations across
Thomas
AI and machine learning
Build a customer-centric organization using AI-powered CRM.
According to the Zendesk CX 2022 Trends Report, 61% of customers are now willing to walk away after just one bad customer service experience. This number
Ilonka Hofmann
Customer Experience
Customer Journey in Stationary Retail: Stand out as a Retailer with a Personal Touch
In contrast to online retail, the customer journey in stationary retail is difficult to map and involves a great amount of effort. The buying behavior
Thomas
Customer Service Strategy
5 Tips How to Take your Customer Service to the Next Level
Tempting prices and excellent products are no longer enough to differentiate your business from other competitors in today’s crowded marketplace. One of the key differentiators
Thomas