Many companies have already recognized that increasing customer loyalty or customer retention rate is of great importance. The more comparable the product is, the more important customer retention is for the company. For example, from the customer’s perspective, it is hardly relevant whether the electricity is obtained from provider A or B. Pioneers in the […]
Customer Retention – What We Can Learn from D2C Brands Read More »
Better service, lower costs? Excellent customer service is much more than just a buzzword – it is the key to sustainable business growth and can make the difference between the success and failure of your company. Companies that continuously improve their service not only gain loyal customers, but also reduce their costs in the long
How to Reduce Customer Service Costs – Tips and Common Mistakes Read More »
In our free, digital event, “Multichannel Communication and Chatbot Automation”, our experts from Leafworks and Ultimate explained how you can have continuous, asynchronous conversations across multiple channels to adapt to your customers’ needs – and why you should rely on automated processes to do so. Watch the on-demand stream here. The trend toward multichannel messaging:
Multichannel messaging: a trend you can’t afford to miss! Read More »
According to the Zendesk CX 2022 Trends Report, 61% of customers are now willing to walk away after just one bad customer service experience. This number rose by 22% since 2021 and the report further states that after two negative experiences, 76% of customers now won’t come back. When it comes to offering customers the personalized
Build a customer-centric organization using AI-powered CRM. Read More »
In contrast to online retail, the customer journey in stationary retail is difficult to map and involves a great amount of effort. The buying behavior of customers changed significantly as a result of developments in e-commerce and online retailing as well as Retail 4.0. As a result, questions are being asked, especially in stationary retail,
Customer Journey in Stationary Retail: Stand out as a Retailer with a Personal Touch Read More »
Tempting prices and excellent products are no longer enough to differentiate your business from other competitors in today’s crowded marketplace. One of the key differentiators is now the customer experience – and that’s where your company’s customer service comes in. Optimized customer service ensures satisfaction, and the more satisfied a customer is,the more likely they
5 Tips How to Take your Customer Service to the Next Level Read More »
