AI and machine learning
AI in customer service: automation, chatbots and the future of support
AI in customer service – questions many teams are asking: “Will my team be replaced by AI?”“Is AI really worth
leafworksadmin
Customer Service Strategy
The 10.5 Commandments of Customer Centricity
Customer centricity which is more than just a wall sticker or an abstract guiding principle, but is genuinely at the
Mieke
Customer Service
Customer Service Software: The Ultimate Guide for 2026
Customer Service Software Compared The right software for your customer service? Looking for the best solution for helpdesk, live chat
Robert Cwicinski
Customer Service
Improve customer service: 6 measures that make the difference
Really, really good customer service is … a matter of perspective. If you ask your customers, you’ll get different answers
Mieke
CRM
Create a customer database: A practical guide for sales and service
Compare customer database software and find the right CRM solution Most organisations creating a customer database today use CRM software.
Robert Cwicinski
Customer Experience
Customer Orientation
A consistent focus on the customer has a measurable impact on a company’s success, this is not only common sense,
leafworksadmin
Customer Experience
Customer Journey in Stationary Retail: Stand out as a Retailer with a Personal Touch
The customer journey in physical retail rarely begins at the shop door. Customers discover products through search engines or social
leafworksadmin
ChatGPT Explanation and possibilities of use
1. Is ChatGPT worth it for companies? Many organisations ask themselves: is this more of a gimmick or does it
Robert Cwicinski
Customer Experience
Self-service portal for customer service: all benefits & some examples
Self-service portals – customer service that grows with your business Self-service portals are one of the most effective ways to
Robert Cwicinski