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AI in customer service – questions many teams are asking: “Will my team be replaced by AI?”“Is AI really worth it?”“Aren’t chatbots just frustrating?”“What about
EU AI Act: What does the new AI legislation mean for customer service? With the EU AI Act, the European Union has adopted the world’s
Customer service is more than just answering customer queries. Good customer service is a central component of successful customer relationships – from the first question
ChatGPT (openAI) has been a known technology for everyone since Nov. 30, 2022, at the latest. This product has changed many people’s view of the
Self-service portals: make your customer service fit for the future! Many support teams face rising ticket volumes and limited resources. At the same time, customers
The future of customer service is here: Why modern service software is essential Customers are the lifeblood of any business – so for most companies,
WhatsApp has become an integral part of modern communication. With over 2 billion users worldwide, the platform offers enormous opportunities for customer service. Companies can
Why a digital customer database is essential today According to a Deloitte study, 92% of executives consider Customer Relationship Management (CRM) a core element of
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
Do we still need customer service on the phone? Although communication seems to be shifting more and more to digital channels, the importance of customer
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