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The right software for your customer service? Are you looking for the best solution for helpdesk, live chat or omnichannel support? We compare the leading
AI in customer service – questions many teams are asking: “Will my team be replaced by AI?”“Is AI really worth it?”“Aren’t chatbots just frustrating?”“What about
1. Is ChatGPT worth it for companies? Many organisations ask themselves: is this more of a gimmick or does it actually make strategic sense? The
Self-service portals: make your customer service fit for the future! Many support teams face rising ticket volumes and limited resources. At the same time, customers
WhatsApp has become an integral part of modern communication. With over 2 billion users worldwide, the platform offers enormous opportunities for customer service. Companies can
The digital transformation and the shift toward remote work have significantly increased the demand for flexible, cloud-based solutions across companies of all sizes and industries.
Create a customer database: Your structured customer file for sales, service and GDPR-compliant customer management Why a digital customer database is essential today According to
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
Do we still need customer service on the phone? Although communication is increasingly shifting to digital channels, the importance of customer service on the phone
Many companies have already recognized that increasing customer loyalty or customer retention rate is of great importance. The more comparable the product is, the more
Do you have questions about customer service, customer experience, digitalization, Zendesk, cloud, CRM, business intelligence (BI), or Workday management? Then you’ve come to the right place!
We would be happy to discuss your needs in a free introductory meeting and explore how we can assist you. Book an appointment with one of our consultants today: