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“Will my team soon be replaced by AI?”“Is AI really worth it for our customer service?”“Aren’t chatbots just frustrating?”“What are the legal requirements for using
EU AI Act: What does the new AI legislation mean for customer service? With the EU AI Act, the European Union has adopted the world’s
From 22 to 25 January 2025 it was that time again – time for a Leafworks team event! This time, our international remote team travelled
The choice between on-premises (often referred to as “on-premise”) and cloud software can be groundbreaking for your company in the long term. In this guide,
Self-service portals: make your customer service fit for the future! In an increasingly digitalised world, self-service portals are simply essential for companies that want to
The future of customer service is here: Why modern service software is essential Customers are the lifeblood of any business – so for most companies,
WhatsApp has become an integral part of modern communication. With over 2 billion users worldwide, the platform offers enormous opportunities for customer service. Companies can
Are you looking for a Zendesk alternative? Switching from Zendesk, which is typically used as a primary customer service solution, to another customer service solution
An SAP integration to Zendesk within 3 days – is that even possible? We honestly didn’t know it before! We received an invitation to participate
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
Do you have questions about customer service, customer experience, digitalization, Zendesk, cloud, CRM, business intelligence (BI), or Workday management? Then you’ve come to the right place!
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