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“Will my team soon be replaced by AI?”“Is AI really worth it for our customer service?”“Aren’t chatbots just frustrating?”“What are the legal requirements for using
EU AI Act: What does the new AI legislation mean for customer service? With the EU AI Act, the European Union has adopted the world’s
WhatsApp has become an integral part of modern communication. With over 2 billion users worldwide, the platform offers enormous opportunities for customer service. Companies can
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
Do we still need customer service on the phone? Although communication seems to be shifting more and more to digital channels, the importance of customer
Many companies have already recognized that increasing customer loyalty or customer retention rate is of great importance. The more comparable the product is, the more
Better service, lower costs? Excellent customer service is much more than just a buzzword – it is the key to sustainable business growth and can
ChatGPT (openAI) has been a known technology for everyone since Nov. 30, 2022, at the latest. This product has changed many people’s view of the
In our free, digital event, “Multichannel Communication and Chatbot Automation”, our experts from Leafworks and Ultimate explained how you can have continuous, asynchronous conversations across
According to the Zendesk CX 2022 Trends Report, 61% of customers are now willing to walk away after just one bad customer service experience. This number
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