Zendesk Consulting and Account Review
We offer comprehensive Zendesk consulting. Our focus is not on specific industries – but on the tools and processes behind them.We are happy to use our know-how from a variety of projects to further develop and optimize your solution as well.No matter if it is about agent training, connection of further channels, guide designs or integrations into your backend systems. We are happy to be at your disposal with our team. Together we help to use your resources as efficiently as possible.
support
guide
chat
sell
sunshine
talk
Zendesk Account Review
The all-round check of your existing Zendesk setup
Already using Zendesk?
Together, we’ll make sure your existing setup is working optimally and efficiently. Our goal is to create a system that the customer service team loves to work with.
Many internal Zendesk setups are “historically grown”. As a result, many legacy issues are still in the system. Want to implement new requirements, but don’t know how? Often, internal knowledge carriers are lost and with it the agility for further optimization.
We would be happy to put on our “hat” for optimizing your Zendesk instance and solve problems, implement new requirements and provide tips for more efficient use.
Workflows
Are frequently recurring processes mapped meaningfully in Zendesk?
Channels
Are you planning to connect additional channels such as WhatsApp, chat, bots, social media?
Self service
Is your self-service area being used to its full potential?
Agent-happiness
Does the team like working with Zendesk? What can be optimized from a user perspective (UX)?
It is always a pleasure to work with Leafworks as a customer. Direct and easy contact, quick response and the stuff just works as it should!
Zendesk Consulting
We offer comprehensive Zendesk consulting. Our focus is not on specific industries – but on the tools and processes behind them.
We are happy to use our know-how from a multitude of projects to further develop and optimize your solution.
No matter if it is about an agent training, connection of further channels, guide designs or integrations into your backend systems. We are gladly at your disposal with our team. Together we will help you to use your resources as efficiently as possible.
Connect
Get to know us without obligation. We ourselves come from both customer service, CX, CRM and technology backgrounds.
Understand
To understand how we can help we need some insights into the current situation of our customers.
Define
Together we define the first desired results and put together a small individual package. Our focus is always on quick wins and low-hanging fruits.
Implement
We implement your requirements and ideas in Zendesk (gladly also joint). Many best-practises from many projects lead to optimal results.
Support
We not only implement selective measures, but are also happy to remain your sparring partner when it comes to the permanent optimization of CX processes.
Some of Our Customers
We serve a variety of customers (300+) in the Zendesk environment.
Our customers include startups with 3 agents to large organizations providing customer service in 30 countries with 999+ agents.
“With the help of Leafworks, we managed to complete a mammoth project without a negative impact on users and customers. On the contrary – we were able to standardize customer satisfaction across the entire Staffbase group at a high level and can now offer efficient multi-product support.”
“The cooperation with Leafworks was very pleasant and professional. The transition to a new support system was a big step for us. Leafworks understood our needs very well, communicated opportunities and obstacles clearly, and provided us with excellent advice during the transformation process.”
“The collaboration with Zendesk and Leafworks was characterized by utmost professionalism and reliability from start to finish! […] We were able to start 2 months after the go-live decision and had hardly any teething problems, which is amazing for such a big project.”
Other Customers
Get to know us now
The first step for a successful cooperation is a first non-binding meeting.
We are happy to answer questions about our products and services in a 1-to-1 conversation. What can the first steps look like? What are your individual problems that we can solve? We look forward to the exchange.
With the help of Zendesk, we realize projects in the customer service environment. We take care of the complete adaptation to the internal CI/CD, automations within Zendesk up to custom apps and integrations into your backend systems. Let’s talk about how we can improve your CX.
Contact us!
AI in customer service: automation, chatbots and the future of support
“Will my team soon be replaced by AI?”“Is AI really worth it for our customer service?”“Aren’t chatbots just frustrating?”“What are the legal requirements for using
EU AI Act: New rules for AI in customer service
EU AI Act: What does the new AI legislation mean for customer service? With the EU AI Act, the European Union has adopted the world’s
Leafworks team event in January 2025: Kölsch and criminals
From 22 to 25 January 2025 it was that time again – time for a Leafworks team event! This time, our international remote team travelled
