Zendesk Consulting and Account Review
Efficient, practical, solution-orientated
Leafworks offers you comprehensive Zendesk consulting – regardless of industry or company size. Our focus is on the tools, processes and people that make Zendesk successful. With experience from over 700 projects, we get the best out of your Zendesk instance – from strategic analysis to concrete implementation.
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Consulting & Review for Zendesk Users: Our Services at a Glance
We support you in all phases of your Zendesk journey – strategically, technically, and human-centered.
➡️ We're happy to advise you on individual topics or extend your current setup with targeted solutions.
Zendesk Account Review
The all-round check of your Zendesk setup
You use Zendesk, but want to achieve more?
Together, we ensure that your existing setup fulfils your requirements and functions optimally and efficiently. Our aim is to create a system that your customer service team will enjoy working with.
Frequent situations:
- Many internal Zendesk setups have “grown historically” and there are still many legacy issues in the system.
- You want to implement new requirements but don’t know how.
- Internal knowledge is lost and with it the agility for further optimisation.
We are happy to put on our “hat” for the optimisation of your Zendesk instance and solve problems, implement new requirements and provide tips for more efficient use. Would you like to find out more about our Zendesk services?
Workflows
Are frequently recurring processes mapped meaningfully in Zendesk?
Channels
Are you planning to connect additional channels such as WhatsApp, chat, bots, social media?
Self service
Is your self-service area being used to its full potential?
Agent-happiness
Does the team like working with Zendesk? What can be optimized from a user perspective (UX)?
It is always a pleasure to work with Leafworks as a customer. Direct and easy contact, quick response and the stuff just works as it should!
Zendesk Consulting
Understand
With our background in customer service, CX, CRM and technology, we analyse your current Zendesk environment, understand and capture your individual requirements.
Prioritise
Together, we identify meaningful quick wins and low-hanging-fruits and put together a small customised package - but also keep an eye on medium-term potential.
Realise
We implement your requirements and ideas (including joint ideas) in your system. With the experience of countless projects and best practices, we achieve optimum results.
Accompany
Even after the project, we are happy to assist you as a sparring partner for the long-term optimisation of CX processes.
Zendesk now also for employees
Zendesk is not just a powerful tool for customer service – internal service teams in IT, HR or office management also benefit from the platform as a central point of contact for your employees’ enquiries, including self-service, automation and AI support.
Whether as an IT service desk, HR help centre or for internal knowledge databases: With the Zendesk Employee Service Suite, you can set up a modern, efficient employee service. We will be happy to assist you with analysis, implementation and optimisation!
Some of Our Customers
We serve a variety of customers (300+) in the Zendesk environment.
Our customers include startups with 3 agents to large organizations providing customer service in 30 countries with 999+ agents.
“With the help of Leafworks, we managed to complete a mammoth project without a negative impact on users and customers. On the contrary – we were able to standardize customer satisfaction across the entire Staffbase group at a high level and can now offer efficient multi-product support.”
“The cooperation with Leafworks was very pleasant and professional. The transition to a new support system was a big step for us. Leafworks understood our needs very well, communicated opportunities and obstacles clearly, and provided us with excellent advice during the transformation process.”
“The collaboration with Zendesk and Leafworks was characterized by utmost professionalism and reliability from start to finish! […] We were able to start 2 months after the go-live decision and had hardly any teething problems, which is amazing for such a big project.”
Other Customers
We are here to help!
Make your Zendesk setup work the way it should.
Whether you need a structured account review, workflow optimisation or support with complex integrations – the real value of Zendesk lies in how well it is configured and continuously developed.
We support you with a clear, practical approach: analyse what exists, identify structural gaps, prioritise meaningful improvements and implement them cleanly. No overengineering, no unnecessary rebuilds – just a setup that supports your processes and your team.
If you want an external, experienced perspective on your Zendesk environment, let’s talk.
Marvin Post
Solution Hero
- Zendesk
- CRMs
- Workflows, automations & integrations
- Migration & go-live support
With the help of Zendesk, we realize projects in the customer service environment. We take care of the complete adaptation to the internal CI/CD, automations within Zendesk up to custom apps and integrations into your backend systems. Let’s talk about how we can improve your CX.
Contact us!
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