Our partners
Companies, solutions, platforms and technologies that impress us and have proven themselves in practice – often in combination.
Overview of partners and platforms
Zendesk: The central service platform
Zendesk is the standard for many support teams when it comes to scaling customer service. As a Zendesk Premier Partner and DACH Partner of the Year, we set up Zendesk so that you can work with it reliably – with clear workflows, sensible automation and integrations that remain sustainable in the long term.
What we implement with Zendesk:
- Complete adaptation to your CI/CD
- Custom apps and backend integrations
- Automations that connect your systems
- Advanced AI agents as a certified AI partner
- Over 900 successfully implemented projects
monday.com: Flexible platform for work management
monday.com is powerful when teams want to make work visible, clarify responsibilities and manage processes efficiently – not only in project management, but also in operations, sales or product teams.
Typical use cases:
- Agile workflows (Kanban/Scrum) for product development
- Central collaboration platform for onboarding and project wikis
- Dashboards for investor reporting and KPIs
- Marketing and sales funnels including lead management
Knots: Platform for AI-supported automation and structured data processing
We use Knots where processes need more than “a little automation” – especially for structured data processing, AI workflows, and when you need to turn tickets and attachments into reliable data.
What we use Knots for:
- Pre-processing and validation of data
- OCR-based extraction from PDFs and scans
- AI-supported ticket classification
- Complex workflow automation between systems
- Middleware solutions that exceed standard functions
Aircall: Cloud telephony for support and sales teams
Aircall is widely used for cloud telephony in support and sales teams. As an official Gold Partner DACH, we prefer to introduce Aircall in Zendesk setups and integrate it in such a way that telephony becomes specifically usable in the ticket context – with consistent processes, context for agents and clean transfers between channels.
HubSpot: The CRM for Zendesk users
We use HubSpot where CRM, marketing and sales data need to be seamlessly integrated with Zendesk. As a complement to the service setup, HubSpot provides context for agents, smooth handoffs between teams and structured processes throughout the entire customer journey.
Particularly suitable for companies that use Zendesk as their central service platform and want to integrate their CRM seamlessly.
Geckoboard: KPIs clearly visible in customer service
Geckoboard makes key service metrics visible in real time – from ticket volume and response times to SLAs and CSAT. In conjunction with Zendesk, it creates clear dashboards for teams, executives and management. We provide support in selecting meaningful KPIs, connecting to Zendesk and designing dashboards that provide guidance in everyday work and facilitate decision-making.How we work together
Pragmatic, measurable, sustainable in the long term
We combine partner technologies not because they sound good, but because they solve specific problems. In doing so, we ensure that solutions:- work in everyday life and actually relieve the burden on teams
- deliver measurable results (less manual work, fewer errors, faster processes)
- remain maintainable in the long term and do not become the next technical bottleneck
Partner technologies in use
Case studies
Three examples showing how clean implementations and the right technology create measurable relief in everyday operations.
Rethinking support
75–100 h
saved per week
2%
error rate
1 h
email triage
400+
triggers restructured
Zendesk setup with integrations in 8 weeks
8 weeks
implementation
4 brands
one setup
8 teams
approx. 31 agents
ZIS ×4
automations
Measurable impact through structure
40%
faster delivery times
65%
fewer emails
22%
higher satisfaction
30%
fewer resource conflicts
Ready for the next step?
Whether it’s Zendesk optimisation, monday.com integration or AI-powered automation with Knots – we’ll find the right solution for your processes. Or are you interested in working with us? Either way, talk to our partner liaison officer about the next steps!
Marvin Post
Sales Manager
Some of Our Customers
We serve a variety of customers (300+) in the customer service environment.
Our customers include startups with 3 agents to large organizations operating in 30 countries with 999+ employees.
‘Thanks to Leafworks, we had a CSM ready for use in a short space of time. Even after the launch, Leafworks supported us quickly and easily, both with ad hoc solutions and best-practice recommendations. The speed and simplicity of the support, the knowledge of our setup and the creative solutions are impressive.’
“With the help of Leafworks, we managed to complete a mammoth project without a negative impact on users and customers. On the contrary – we were able to standardize customer satisfaction across the entire Staffbase group at a high level and can now offer efficient multi-product support.”
“The cooperation with Leafworks was very pleasant and professional. The transition to a new support system was a big step for us. Leafworks understood our needs very well, communicated opportunities and obstacles clearly, and provided us with excellent advice during the transformation process.”
“The collaboration with Zendesk and Leafworks was characterized by utmost professionalism and reliability from start to finish! […] We were able to start 2 months after the go-live decision and had hardly any teething problems, which is amazing for such a big project.”
Other Customers
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