Omnichannel Customer Service Approach: Leafworks Best Practices

The new normal is here, and it’s time to discover new ways of interacting with your customers. CX becomes more and more important as customers increasingly rely on businesses to provide excellent service regardless of the channel or the size of the organization. In the coming months the ability of your customer service to transform and adapt to the new customer preferences will determine if your business succeeds or fails.

The omnichannel approach is a flexible and innovative customer service solution that will allow your business to effortlessly manage any number of channels for customer interaction. Omnichannel solutions such as Zendesk’s Support toolset enable your organization to communicate with customers faster, more efficiently, and with a personal touch. Your clients will always be able to contact your business and the high quality of service will make them loyal customers for years to come.

At the webinar leading Zendesk experts will be joined by our partners from Leafworks who specialize in Zendesk implementation, consulting, and creating custom apps and custom integrations. Leafworks gurus will demonstrate Zendesk’s omnichannel solution in action and answer all of your practical questions.