Leafworks Blog

Let’s be honest: Nobody likes to wait. This is especially true for dissatisfied customers. In order to prevent customers in a negative mood from migrating

How can it be achieved inside Zendesk to parse a Zendesk subject or a ticket descriptions for datefields and store the content in a custom

How can it be achieved inside Zendesk to parse a Zendesk subject or ticket descriptions using regular expression and store the content in a custom