We are a modern consulting firm focused on delivering results. As a Zendesk Premier Partner, we have helped our clients optimize their customer experience in over 500 projects. Contact us for a free consultation.
Are you looking for a Zendesk alternative? Switching from Zendesk, which is typically used as a primary customer service solution, to another customer service solution
Zendesk is used by a large number of companies that must comply with the General Data Protection Regulation (GDPR). Through active use, customer data is
In our free, digital event, “Multichannel Communication and Chatbot Automation”, our experts from Leafworks and Ultimate explained how you can have continuous, asynchronous conversations across
According to the Zendesk CX 2022 Trends Report, 61% of customers are now willing to walk away after just one bad customer service experience. This number
In contrast to online retail, the customer journey in stationary retail is difficult to map and involves a great amount of effort. The buying behavior
Thursday, October 7th, 2021. A special day for Leafworks. For the first time, our team was able to meet in such a large group for
The more distributed the system landscape, the more important it is for our customers to have sensible and, above all, comprehensive reporting. The operational reporting
Let’s be honest: Nobody likes to wait. This is especially true for dissatisfied customers. In order to prevent customers in a negative mood from migrating
Tempting prices and excellent products are no longer enough to differentiate your business from other competitors in today’s crowded marketplace. One of the key differentiators
About 50% of all support requests still come in over the phone today. This means that telephone support is still one of the most important
Do you have questions about customer service, customer experience, digitalization, Zendesk, cloud, CRM, business intelligence (BI), or Workday management? Then you’ve come to the right place!
We would be happy to discuss your needs in a free introductory meeting and explore how we can assist you. Book an appointment with one of our consultants today:
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