We collected a set of common use-cases we often hear from our customers using Zendesk. Some of those use-cases are unfortunately not possible within Zendesk so we provide our own services to extend the functionality.
Explore dashboards are migrated: What you need to know (and do) now Zendesk is fundamentally changing its Explore Dashboard Builder. What looks like a routine update actually involves structural changes that affect your entire reporting. And although the migration is partly automatic, there are enough aspects that deserve your full attention. In this article you […]
Zendesk Explore dashboard migration: What you need to know Read More »
Zendesk can do more – these 4 features could change the way you work When we talk to new customers about their Zendesk use for the first time, it often turns out that, on the one hand, the existing configuration could be significantly improved with a good review, but on the other hand, new features
Get more from Zendesk: 4 new features to activate now Read More »
Are you looking for a Zendesk alternative? Switching from Zendesk, which is typically used as a primary customer service solution, to another customer service solution usually involves a complex transition. The advantages of the new provider – whether in terms of features, pricing, or customization options – should clearly convince you it’s worth the effort.
Zendesk Alternatives: Best Options and Your Migration Checklist Read More »
Zendesk is used by a large number of companies that must comply with the General Data Protection Regulation (GDPR). Through active use, customer data is stored in Zendesk. The Leafworks GDPR app allows for the privacy-compliant use of Zendesk ticket data within analytics and reporting. In the following article you will learn how the app
Working GDPR compliant in Zendesk: Leafworks GDPR app Read More »
In our free, digital event, “Multichannel Communication and Chatbot Automation”, our experts from Leafworks and Ultimate explained how you can have continuous, asynchronous conversations across multiple channels to adapt to your customers’ needs – and why you should rely on automated processes to do so. Watch the on-demand stream here. The trend toward multichannel messaging:
Multichannel messaging: a trend you can’t afford to miss! Read More »
According to the Zendesk CX 2022 Trends Report, 61% of customers are now willing to walk away after just one bad customer service experience. This number rose by 22% since 2021 and the report further states that after two negative experiences, 76% of customers now won’t come back. When it comes to offering customers the personalized
Build a customer-centric organization using AI-powered CRM. Read More »
In contrast to online retail, the customer journey in stationary retail is difficult to map and involves a great amount of effort. The buying behavior of customers changed significantly as a result of developments in e-commerce and online retailing as well as Retail 4.0. As a result, questions are being asked, especially in stationary retail,
Customer Journey in Stationary Retail: Stand out as a Retailer with a Personal Touch Read More »
Thursday, October 7th, 2021. A special day for Leafworks. For the first time, our team was able to meet in such a large group for a joint event. Since we all work 100% remotely, it was the first time for many to see their colleagues in person and not just on the computer screen. The
Leafworks Team-Event October 2021 Read More »
The more distributed the system landscape, the more important it is for our customers to have sensible and, above all, comprehensive reporting. The operational reporting for the customer service organization takes place directly within Zendesk (Zendesk Explore). Business Intelligence (BI) tools are used for scenarios where the data from Zendesk alone is not sufficient (such
Export of Zendesk Data to External BI Solutions/DWH Read More »
Let’s be honest: Nobody likes to wait. This is especially true for dissatisfied customers. In order to prevent customers in a negative mood from migrating somewhere else, time plays a decisive role in customer service. Customers in a positive mood can usually wait longer for an answer without developing negative associations with your company, your
Zendesk Sentiment Analysis of Ticket Content Using Natural Language Processing (NLP) Read More »
