Zendesk Telephony Middleware
Efficient telephony integration for your customer service: Learn how Zendesk Telephony Middleware improves your support processes and increases customer satisfaction.
Why?
The current telephone systems integration has no Zendesk Marketplace Integration, or the existing app doesn't meet your expectations? Now you have the choice to develop an integration based on Zendesk-APIs or save effort and use our Telephony Middleware.
PRICING MODEL
The telephony middleware is billed monthly. Please contact us to find out more about our pricing model.
TELEPHONE SYSTEMS
We already have developed a variety of Zendesk telephony integrations with the use of the middleware. The supported systems are continually extended.
Setup
Ideally, the system has to be able to send API calls on incoming calls to our Middleware, or submit a request to an URL. We are happy to do the setup along with your telephony team.
Example: Successful implementation of a telephony solution with Zendesk realized for the Jelmoli AG.
Zendesk Integration - Telephony Systems Examples
Marvin Post
Solution Hero
- Zendesk
- Zendesk Quick Start
- Zendesk Setup & Configuration
- Ticket workflows & automations
- Integrations
- Migration & go-live support
We’re here to help you make telephony work
Connecting Zendesk to a telephony system sounds straightforward – but in practice, it often requires more than a standard integration.
I work with you to understand how your calls, tickets and internal processes are structured. Together, we clarify what should happen when a call comes in, how customer context should be displayed and which actions should be automated.
When middleware is the right solution, our team implements and connects the systems in a way that keeps your setup flexible and maintainable. Not every use case needs a complex architecture – and I’ll tell you honestly when a simpler approach makes more sense.
If you want a setup that supports your agents instead of creating new dependencies, let’s review your current landscape and define the right next step.
