Zendesk experience
Which companies and sectors rely on the market leader?
Experience with Zendesk: Best customer service with professional implementation
As the world’s leading customer support software, Zendesk impresses with its outstanding functionality and flexibility. The platform integrates email, telephony, chat, social media and self-service portals into a powerful solution for first-class customer service. This versatility has led to Zendesk being used by organisations of all sizes and industries, from start-ups with just a few users to Fortune 500 companies serving international customers.
We show: However, the reviews and Zendesk experiences are not always positive – the customer service software unfolds its full potential when the implementation is set up by experts such as Leafworks and optimally adapted to individual requirements through automations and extensions (apps).
Current ratings and experiences
- Trusted.de rates Zendesk with 3.6 out of 5 stars and particularly emphasises the powerful ticketing system and the extensive integration options. However, the enormous potential of the software can only be fully realised through professional setup and customisation. High costs and the limited availability of support options are criticised.
- GetApp.de awards an impressive 4.4 out of 5 stars (3,982 user ratings). The intuitive operation and clarity are particularly praised. However, some users criticise the sometimes complex structure of the menus and sub-items.
- Capterra.ch confirms the high quality with 4.4 out of 5 stars (4,008 reviews). The real-time features and collaboration tools inspire users and enable efficient teamwork.
Experiences with Zendesk and Leafworks: Customer testimonials
It turns out that practical experience with Zendesk is always extremely positive when the implementation is professionally supported. In order to utilise the full potential of Zendesk, expert knowledge is required, particularly in the area of automation and custom apps for Zendesk. Here are some voices and success stories:
More success stories
- JobCloud: Thanks to Zendesk and the support of Leafworks, JobCloud was able to significantly reduce the processing time of enquiries and increase customer satisfaction.
→ More about JobCloud’s success story starring Zendesk and Leafworks - Globetrotter: Globetrotter benefited greatly from Leafworks’ integration of Zendesk and was able to significantly reduce support processing times.
→ The whole experience with Zendesk and Leafworks - Staffbase: “With the help of Leafworks, we managed to complete a mammoth project without a negative impact on users and customers.”
→ The whole success story
Which industries have experience with Zendesk?
There is hardly an industry in which Zendesk is not used. There is experience with Zendesk in the following areas and fields of application, for example
- E-Commerce
- Production
- Media
- Retail
- Software and cloud provider
- Telecommunications
- Financial services and fintech
- Transport and logistics
- Healthcare
- Education
- Authorities
- Intern IT use cases
- Intern HR use cases
- [...]
Zendesk components at a glance
support
The agent desktop, from which all customer enquiries can be handled. This is where everything comes together, the centrepiece of the system.
guide
The knowledge base & FAQ section of Zendesk. In addition to the maintenance of articles, the contact forms can also be found here.
chat
A classic chat is also part of the Zendesk Suite. There are also solutions for chatbots and messaging.
sell
Focus on sales, the Zendesk solution for managing your sales opportunities and tasks.
sunshine
Zendesk Sunshine also offers the option of mapping very special use cases (Custom Objects), e.g. article databases, asset management.
talk
Zendesk Talk is the telephony solution from Zendesk. Offer your customers a hotline that is very easy to configure.
Zendesk suites and prices
Zendesk offers various price plans, tailored to the needs of different company sizes and requirements.
Suite Growth
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Ideal for start-ups and growing companies. Support for 1 brand
Suite Professional
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More professional control of automation, support for multiple brands (5 brands)
Suite Enterprise
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For advanced organisations, more detailed role and rights management, multiple brands (300), contextual workspaces, play mode, knowledge gap detection (FAQs)
Zendesk CRM consulting, implementation and support with Leafworks
We support you throughout the entire process of developing and implementing the ideal customer service solution specifically for your company. We develop customised concepts, create implementation plans and put them into practice. Take a look at some of our previous projects and clients to see how we can support you.
Connect
Get to know us in a no-obligation discussion - our experts come from customer service, CRM and technology themselves.
Understand
In an initial meeting, we analyse your current customer service situation.
Define
Together, we will define your future solution scenario so that you can be "live" in just a few weeks and see the first results.
Realise
We implement your requirements and integrate best practices from over 300 successful projects.
Support
Even after implementation, we ensure smooth operation and continuous optimisation.
Our experience for your Zendesk experience!
As the leading customer service platform, Zendesk impresses with its exceptional range of functions and flexibility. The software offers all the tools for excellent customer service, the full potential of which is unlocked in particular through professional implementation and customisation. As a certified partner, Leafworks supports companies in optimising their Zendesk installation and adapting it to specific requirements. The success stories of numerous customers are proof of this: With the right expertise, Zendesk becomes a powerful tool for first-class customer service. That’s what we stand for:
Pragmatic
We concentrate hands-on on the essentials: Results. We utilise our extensive Zendesk experience for fast and well thought-out planning, combined with pragmatic implementation at every step of the process.
Fair
Our customers appreciate our openness and honest assessment of costs and effort. Based on our many years of working with Zendesk, we know which measures really make sense.
Competent
With in-depth experience in the areas of customer service, CXM and CRM, we support companies in optimising their use of Zendesk. Our experts customise the platform and ensure that your processes become more efficient and sustainable.
Leafworks is a Zendesk Premier Partner
We are proud to be the largest and most successful Zendesk partner in the DACH region. With in-depth expertise and years of experience, we realise even the most demanding customer service projects. Our offering includes the seamless adaptation of Zendesk to your business requirements, automation to increase efficiency and the development of individual solutions, such as customised apps or integrations into backend systems.
Other partners
We are here to help!
Zendesk’s experience shows that the platform offers a comprehensive solution for customer support that is used successfully in numerous industries. The versatility and integration of different communication channels convince users worldwide. While general experience often reports challenges such as cost or complexity, Leafworks as a partner shows that Zendesk delivers outstanding results when optimally set up and customised.
With our intelligent integrations and automations, Zendesk becomes a powerful tool that sustainably improves your customer support. Our solutions minimise repetitive tasks, synchronise data precisely and create more time for the essentials – the customer relationship. Whether small companies or large corporations, we understand our customers’ requirements and transform them into tangible results. Let’s discuss how we can make Zendesk a success story for you.
Robert Cwicinski
CRM expert
- CRM
- Automation
- Integrations
- Business Intelligence / BI
- Zendesk
- Digital Transformation
- Custom MVPs
