Zendesk Partner Switzerland🇨🇭
LEAFWORKS – Your Zendesk partner in Switzerland. As a Zendesk Premier Partner, we have already successfully completed numerous projects. Let us know if we can help you.
Counselling
Are you toying with the idea of introducing Zendesk but are not quite sure yet? Or are you already using Zendesk but want to achieve more? Let us see how we can help you without obligation.
Customizing
We take over or support the customisation of Zendesk (automations, triggers, views, apps, etc.). Through best practices, we can achieve quick results together that are impressive.
Development
We develop custom apps, custom guide templates, integrations into your backend systems, automation processes, middleware solutions, custom bots and much more. Data migrations from legacy systems are also part of our services.
We are happy to accompany your initial project (we call it QuickStart) and help you to do the right thing from the outset. We are just as happy to help customers who already have Zendesk instances in use with our experience as Zendesk specialists. Our team consists of technically very experienced colleagues who have worked in customer service for many years.
Some of our customers
We support a large number of customers (300+) in the Zendesk environment. Our customers range from start-ups with 3 agents to large organisations providing customer service with 999+ agents in 30 countries.
Customer Story Staffbase GmbH
Staffbase was faced with the challenge of taking over a company with 150 employees and a CSAT of approx. 85%, which was already using existing processes, had an existing product
Globetrotter Equipment
By introducing Zendesk, the desired transparency was achieved across all communication channels and the existing chatbot and survey tools could be seamlessly integrated. Inquiries via web forms, e-mails, chatbots and
Jelmoli AG
By introducing Zendesk, Jelmoli was able to significantly reduce the processing time for customer inquiries. Positive side effects such as the adaptation of the processes to the requirements from the
Zendesk QuickStart Session
Are you planning to use Zendesk in customer service? We have a pragmatic approach to help you find the right steps for your implementation.
Zendesk Custom Apps
Whether smaller apps to increase productivity within Zendesk or the development of integrations into your backend systems (cloud/on-premise) such as CRM, ERP or shop systems.
Zendesk AddOns API
Our Zendesk AddOns API extends the capabilities of Zendesk with various functions such as parsing and saving content or extracting content from .eml files.
Zendesk CRM Integration (Cloud/OnPremise)
CRM systems contain information about your customers that can optimally support your customer service. Integration is not rocket science!
Get to know us without obligation!
Simply select a suitable date - you will receive a calendar entry directly in your inbox (including dialling-in data).
ZENDESK
Master Partner
With the help of Zendesk, we realise projects in the customer service environment. We take over the complete customisation to the internal CI/CD, automations within Zendesk through to custom apps and integrations into your backend systems.
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