Customer Experience
Service maturity: Where does your customer service stand today?
1. Know where you’re starting from To plan a route, you need a starting point as much as a destination – without knowing where you
Robert Cwicinski
Customer Experience
Self-Service Portal | Definition, Benefits & Examples
Self-service portals: make your customer service fit for the future! Many support teams face rising ticket volumes and limited resources. At the same time, customers
Lukas Ratschke
Customer Experience
Customer-Orientation
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
leafworksadmin
Customer Retention – What We Can Learn from D2C Brands
Many companies have already recognized that increasing customer loyalty or customer retention rate is of great importance. The more comparable the product is, the more
Thomas
AI and machine learning
Build a customer-centric organization using AI-powered CRM.
According to the Zendesk CX 2022 Trends Report, 61% of customers are now willing to walk away after just one bad customer service experience. This number
Ilonka Hofmann
Customer Experience
Customer Journey in Stationary Retail: Stand out as a Retailer with a Personal Touch
In contrast to online retail, the customer journey in stationary retail is difficult to map and involves a great amount of effort. The buying behavior
Thomas