AI and machine learning
Get more from Zendesk: 4 new features to activate now
Zendesk can do more – these 4 features could change the way you work When we talk to new customers about their Zendesk use for
Robert Cwicinski
AI and machine learning
AI in customer service: automation, chatbots and the future of support
AI in customer service – questions many teams are asking: “Will my team be replaced by AI?”“Is AI really worth it?”“Aren’t chatbots just frustrating?”“What about
Robert Cwicinski
AI and machine learning
EU AI Act: New rules for AI in customer service
EU AI Act: What does the new AI legislation mean for customer service? With the EU AI Act, the European Union has adopted the world’s
Lukas Ratschke
ChatGPT Explanation and possibilities of use
1. Is ChatGPT worth it for companies? Many organisations ask themselves: is this more of a gimmick or does it actually make strategic sense? The
Robert Cwicinski
AI and machine learning
Build a customer-centric organization using AI-powered CRM.
According to the Zendesk CX 2022 Trends Report, 61% of customers are now willing to walk away after just one bad customer service experience. This number
Ilonka Hofmann
Zendesk Sentiment Analysis of Ticket Content Using Natural Language Processing (NLP)
Let’s be honest: Nobody likes to wait. This is especially true for dissatisfied customers. In order to prevent customers in a negative mood from migrating
Robert Cwicinski