Zendesk's Future of Service in Düsseldorf
On November 3, 2026, Zendesk brings the "Future of Service" event series to Düsseldorf. From 2:30 to 7:00 PM, everything at Design Offices Fürst & Friedrich revolves around the future of customer and employee service – and the question of how companies can already put AI to meaningful use today.
At the heart of the event are a keynote on humanity in the age of AI, new Zendesk features, concrete use cases, and direct exchange with experts and other CX leaders. Leafworks will be on site as well. If you're attending, let your contact know – we'd love to use the opportunity for a personal conversation.
Humanity in the Age of AI: Looking Beyond the Obvious
Many companies have long been engaging with AI in customer service, but the real question is where it actually creates value: which routine requests can AI fully take over? How do the roles of service teams change? And what does it mean when humanity becomes the true competitive advantage?
Philosopher and journalist Dr. Rebekka Reinhardt opens with her keynote "Human Is the Next Big Thing," addressing exactly this perspective. Afterwards, Zendesk shows how companies are tackling AI in customer service in practice – you can get to know new features firsthand, discuss concrete use cases, and bring your own questions.
What to expect
Keynote: Human Is the Next Big Thing
Dr. Rebekka Reinhardt explores why humanity becomes the decisive competitive advantage in the age of AI.
AI in Customer Service
Zendesk shows how routine requests can be reduced, freeing up more room for genuine customer contact.
Breakout Sessions
Feature demos and best practices straight from the field, ready to take back to your own day-to-day work.
Exchange with Experts
The Expert Q&A and peer networking leave plenty of time for specific questions and personal conversations.
Agenda
Arrival and Check-in
Welcome
With Tanja Hilpert, VP Central Europe at Zendesk
Keynote: Human Is the Next Big Thing
With Dr. Rebekka Reinhardt, philosopher and journalist
AI in Customer Service
How AI can reduce routine requests and create more room for genuine relationship-building.
Breakout Sessions
Feature demos and best practices in interactive sessions.
Expert Q&A and Peer Networking
Discuss concrete challenges with CX experts.
Event Close
Who should attend?
Future of Service is aimed at leaders in customer service, customer experience, IT, and employee service. It's especially relevant for you if you:
- already use Zendesk and want to know which new features make sense for you.
- want to introduce or expand AI in customer service.
- want to get to know concrete use cases.
- want to exchange ideas on current challenges.
Meet Leafworks in Düsseldorf
As a Zendesk Premium Partner, we've been supporting companies for years in introducing, optimizing, and expanding their customer service solutions. At Future of Service, we can take a look at the new features together and discuss which ones fit your processes and goals.
Will you be there? Let your consultant know!
At a glance
Date:
November 3, 2026
Time:
2:30 PM to 7:00 PM
Location:
Design Offices Düsseldorf Fürst & Friedrich, Fürstenwall 172, 40217 Düsseldorf
Attendance:
Free
Please note: spots are limited and will be allocated by Zendesk on a selective basis if demand is high. Registration does not guarantee a confirmed spot.
Please note: spots are limited and will be allocated by Zendesk on a selective basis if demand is high. Registration does not guarantee a confirmed spot.