Our Zendesk Marketplace apps

Improve Zendesk with tried-and-tested Leafworks apps from the Zendesk Marketplace.

Leafworks develops Zendesk apps for teams that need more than standard features. Our apps expand Zendesk in areas where structure, overview or tool integration are lacking in everyday use.

If you want to improve Zendesk in a specific way but don’t want to evaluate every app yourself, we’ll be happy to take a look at your setup and recommend suitable apps or useful app combinations.
Leafworks is a Zendesk Premier Partner

Book a free app audit

What our Zendesk apps do for you

Zendesk apps extend Zendesk with additional features or integrate external systems. They are installed via the Zendesk Marketplace and run natively in Zendesk.

Leafworks Zendesk apps can be divided into two categories:

  • Functional apps extend Zendesk where features are missing or too inflexible. They help to structure tickets, show or hide specific fields, manage attachments clearly, or map internal processes neatly.
  • Integration apps connect Zendesk with external systems such as CRM, ERP, or other tools. This gives your agents access to important information directly in the ticket without having to switch between applications.

All Leafworks apps are installed directly from the Zendesk Marketplace and are fully embedded in Zendesk.

👉 A brief overview can be found below, with full details available in the Zendesk Marketplace.

Custom Zendesk Apps Leafworks

Zendesk-Apps by Leafworks

Functional Zendesk apps

These apps extend Zendesk where structure, clarity, or clean collaboration are missing in day-to-day work – directly inside the interface, installed via the Zendesk Marketplace.

Part of the toolkit
Attachments Manager Icon

Attachments Manager

Displays, categorizes, and archives attachments directly in the ticket – including files from side conversations.

Try Attachments Manager for free
Part of the toolkit
Side Tickets Icon

Side Tickets (Premium)

Turns side conversations into real subtickets – with their own requesters, attachments, and ticket functionality.

Try Side Tickets for free
Part of the toolkit
Conditional Fields Icon

Conditional Fields

Dynamically shows, hides, or requires ticket, user, and organization fields based on context, language, or form.

Try Conditional Fields for free
Part of the toolkit
Deeplinks Plus Icon

Deeplinks Plus

Creates clickable links to external systems – using placeholders from ticket data, directly usable from Zendesk.

Try Deeplinks Plus for free
Part of the toolkit
Alert Wrong User Icon

Alert Wrong User

Warns or blocks actions when tickets are about to be assigned to the wrong users, domains, or agents.

Try Alert Wrong User for free
Part of the toolkit
Related Tickets Icon

Related Tickets

Shows related tickets based on defined field values and provides clarity when multiple requests share the same context.

Try Related Tickets for free
Guide Importer Icon

Guide Importer

Imports Help Center content in a structured way via Excel and supports migrations, cleanups, and sandbox work.

Try Guide Importer for free

Integrations-Apps für Zendesk

Diese Apps verbinden Zendesk mit externen Systemen und stellen relevante Informationen direkt im Ticket bereit – ohne Medienbrüche für eure Agent:innen.

HubSpot App Icon

HubSpot App

Verknüpft HubSpot-Kontakte automatisch mit Zendesk-Nutzer:innen und zeigt relevante CRM-Daten direkt im Ticket an.

HubSpot App gratis testen
PlentyOne App Icon

PlentyOne App

Stellt Bestell- und Kundendaten aus PlentyOne direkt im Zendesk-Ticket bereit und verknüpft diese automatisch per E-Mail.

PlentyOne App gratis testen
FastBill App Icon

FastBill App

Zeigt Rechnungen, Angebote und Kundendaten aus FastBill direkt im Ticket an und erleichtert die Zuordnung von Abrechnungsfragen.

FastBill App gratis testen
SAP Cloud for Sales Icon

SAP Cloud for Sales (C4C)

Bindet Kund:innen- und Vertriebsdaten aus SAP Sales Cloud in Zendesk ein, damit Agent:innen alle relevanten Informationen im Ticket sehen.

SAP Cloud for Sales gratis testen

And what do you need?

If you want to find out quickly and easily which Zendesk apps suit your processes, we will be happy to take a look at your setup and requirements in a free app audit. You will then receive specific recommendations on which apps will really help you move forward. We also develop custom apps for Zendesk!

Book a free app audit

The Universal Toolkit: Zendesk apps as a complete package

Universal Toolkit | Zendesk Apps by Leafworks
The Universal Toolkit combines 7 of our best Zendesk apps in one package. It is designed for support teams with more complex processes, multiple stakeholders or high ticket volumes. The apps in the toolkit are significantly cheaper than buying them individually, can be seamlessly combined and support consistent workflows across different use cases. The toolkit is based on experience gained from hundreds of Zendesk setups in B2B and B2C environments.
To the toolkit in the Marketplace

ROI calculator for the Universal Toolkit

With the ROI calculator, you can see how using the Universal Toolkit compares to using individual apps.

Universal Toolkit Icon Universal Toolkit

These 7 Zendesk apps are included

Side Tickets Premium Icon Side Tickets Premium
Extension for Zendesk Side Conversations. Manage multiple communication streams using side tickets.
View on the Zendesk Marketplace →
Attachments Manager Icon Attachments Manager
Manage large volumes of Zendesk attachments. View and categorize files directly in Zendesk.
View on the Zendesk Marketplace →
Deeplinks Plus Icon Deeplinks Plus
One-click access to external systems such as CRM or ERP – without building a custom integration.
View on the Zendesk Marketplace →
Conditional Fields Icon Conditional Fields
Show or hide ticket fields and options based on conditions – in tickets, organizations, user profiles, and Help Center forms.
View on the Zendesk Marketplace →
Ticket Manager Plus Icon Ticket Manager Plus
Split comments into separate tickets. Merge ticket information. View ticket history.
View on the Zendesk Marketplace →
Related Tickets Icon Related Tickets
Displays related tickets based on matching custom fields such as requester, order ID, customer ID, and more.
View on the Zendesk Marketplace →
Alert Wrong User Icon Alert Wrong User
Warns or prevents ticket assignment to specific names or email domains.
View on the Zendesk Marketplace →
Cost of individual apps: $173
Universal Toolkit cost: $70

Savings:

$103 (59.5%)

per month

Try the toolkit for 14 days

Why Leafworks for Zendesk apps

In nearly 1,000 Zendesk projects, we have encountered the same problems so often that we have been releasing solutions for them as Marketplace apps for a long time. Most of them have now proven themselves hundreds of times over and have become indispensable in their Zendesk instances.

What else sets our apps apart:

  • Seamless integration: All apps run directly in Zendesk.
  • Quick to deploy: Quick installation via the Zendesk Marketplace, no complex setup. If necessary, we still provide quick and pragmatic support.
  • Designed for agents: The apps reduce complexity, are intuitive to use, reduce work steps and provide unobtrusive support in the background.
  • Combinable: The apps can be combined in useful ways and show their full strength when used together.

Further advantages

  • 100% GDPR compliant
  • 14-day free trial
  • Permanent support included
  • No external data processing

Guidance on choosing apps

What really makes sense for you? I’d be happy to help you make your Zendesk setup even more effective and usable, with solutions that fit your processes and provide concrete help in your everyday support work.

Simply book an introductory meeting with me, and we’ll take a look at your current setup and see which Zendesk apps or custom apps can help you.

Not only do we always have helper apps on hand that will boost your support directly, but we are also more interested in working with you on a long-term basis than in quickly selling you something that doesn’t suit you.

Luise Rößler

Product and Partner Management

Arrange an app audit

Frequently asked questions (FAQ) about Leafworks Zendesk apps

Zendesk apps are extensions for the Zendesk user interface that provide additional features directly in the ticketing system. They are installed via the Zendesk Marketplace and run natively in your Zendesk account.

Functional apps extend or supplement existing Zendesk features, for example through improved field logic, ticket structures or attachment management. Integration apps establish connections to external systems so that relevant data is displayed directly in the ticket without having to switch between applications.
  1. Open your Zendesk Admin Centre.
  2. Navigate to the Marketplace.
  3. Search for the name of the app you want.
  4. Click Install and follow the instructions.
Once installed, the app will be available to your agents directly in the interface.
Yes. To install apps from the Zendesk Marketplace, you need administrator rights in your Zendesk account.
Yes. Every Leafworks app in the Zendesk Marketplace includes a 14-day trial period by default, which you can start immediately after installation. During this period, you can test the app at no cost.
The trial period begins immediately upon installation via the Marketplace. If you require more time for testing, please contact us at app-support@leafworks.de to request an extended trial version.
All Leafworks apps are UI-based, do not automatically access your data, and do not process data outside your Zendesk instance. This means they support compliance with GDPR requirements.
In addition to an active Zendesk account, you will need:
  • Administrator rights for installation
  • Depending on the app, a minimum version of Zendesk may be required
  • For integration apps: Access data for external systems (e.g. HubSpot, SAP, Teams)
Uninstalling will remove the app from your Zendesk account. Data generated exclusively by the app will no longer be available. Standard ticket data will remain unaffected.
Yes. Many apps can be used in parallel and complement each other in terms of functionality. Using multiple apps can map more complex workflows, such as dynamic field logic + side ticket structure + external system links.
You can get support via: *** Translated with www.DeepL.com/Translator (free version) ***
If you are unsure which app or combination of apps is right for you, we recommend a quick set-up audit. We will analyse your Zendesk set-up and recommend the tools that best support your processes.
Price information in the Marketplace is up to date and can be viewed individually for each app. Look for the respective app detail page in the Zendesk Marketplace.
Open the Marketplace in the Zendesk Admin Centre and use the search function with terms such as Leafworks, Ticket Manager, Attachments or Integrations to find suitable apps.
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