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AI in customer service: a chatbot answers customer queries automatically and improves customer service

AI in customer service: automation, chatbots and the future of support

AI in customer service – questions many teams are asking: “Will my team be replaced by AI?”“Is AI really worth it?”“Aren’t chatbots just frustrating?”“What about legal compliance?” If you’re asking these questions, you’re not alone. AI is one of the most discussed and misunderstood topics in customer service.While fears around job loss and privacy remain, […]

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eu ai act - new rules for ai in customer service

EU AI Act: New rules for AI in customer service

EU AI Act: What does the new AI legislation mean for customer service? With the EU AI Act, the European Union has adopted the world’s first comprehensive regulation for artificial intelligence (AI). But what does this mean for companies that use AI in customer service? Do existing systems need to be adapted? What new regulations

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Illustration of a structured customer database connected to CRM systems for sales and support.

Create a Customer Database: Your CRM Foundation for Sales, Service, and Compliance

Why a digital customer database is essential today According to a Deloitte study, 92% of executives consider Customer Relationship Management (CRM) a core element of their business strategy. No wonder: A well-maintained customer database forms the foundation for trust-based communication, personalized service, and efficient, automated processes. This isn’t just relevant for large corporations. Small and

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