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AI in customer service – questions many teams are asking: “Will my team be replaced by AI?”“Is AI really worth it?”“Aren’t chatbots just frustrating?”“What about
Customer service is more than just answering customer queries. Good customer service is a central component of successful customer relationships – from the first question
Self-service portals: make your customer service fit for the future! Many support teams face rising ticket volumes and limited resources. At the same time, customers
WhatsApp has become an integral part of modern communication. With over 2 billion users worldwide, the platform offers enormous opportunities for customer service. Companies can
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
Many companies have already recognized that increasing customer loyalty or customer retention rate is of great importance. The more comparable the product is, the more
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