Zendesk’s Future of Service in Zurich
On September 23, 2026, Zendesk is bringing its new “Future of Service” event series to Switzerland for the first time. From 2:30 p.m. until approximately 7:00 p.m., the Bluelion in Zurich’s Industriequartier will host an afternoon dedicated to the future of customer and employee service – and to the question of how companies can put AI to meaningful use today.
The event will focus on new Zendesk features, concrete use cases and direct conversations with experts and other CX leaders. Leafworks will also be there. If you are attending, let your consultant know so that we can use the opportunity to meet in person.
AI in customer service: from discussion to implementation
Many companies are already exploring AI in customer service. The crucial question is where it can deliver genuine value: Which routine enquiries can AI resolve completely? How will the responsibilities of service teams change? And how can new features generate measurable business value?
At Future of Service, Zendesk will show how companies are addressing these questions in practice. You can explore new features, discuss concrete applications and bring along your own questions.
What to expect
Innovation speed dating
Experience new AI features directly within Zendesk in a series of short, interactive sessions.
Practical insights
Real-world use cases will show how companies overcome common challenges when introducing and scaling AI.
Practical focus sessions
Explore individual topics in greater depth, discover new features and share experiences in a range of focused sessions.
Conversations with experts
The expert Q&A and peer networking sessions provide time for specific questions and personal conversations.
Agenda
Arrival and networking
Welcome and opening remarks
With Tanja Hilpert, VP Central Europe at Zendesk.
The new everyday reality of consumers
The Gottlieb Duttweiler Institute will present seven theses on the consumer needs of tomorrow.
Setting CX up for success in the AI era
How AI can reduce routine enquiries, ease the workload of service teams and create more room for genuine relationship-building – with a focus on growth, not efficiency alone.
Practical focus sessions
Discover new features in interactive sessions and experience feature speed dating directly within Zendesk.
Expert Q&A and peer networking
Discuss specific challenges with CX experts.
End of the event
Who is the event for?
Future of Service is aimed at leaders and professionals in customer service, customer experience, IT and employee service. It will be particularly relevant if you:
- Already use Zendesk and want to understand which new features could be useful for your organisation.
- Want to introduce or expand the use of AI in customer service.
- Want to explore concrete applications.
- Want to discuss current challenges with other professionals and experts.
Meet Leafworks in Zurich
As a Zendesk Premier Partner, we have supported companies with the implementation, optimisation and extension of their customer service solutions for many years. At Future of Service, we can explore the new features together and discuss which ones fit your processes and objectives.
Will you be there? Let your consultant know!
At a glance
Date:
September 23, 2026
Time:
2:30–7:00 p.m.
Location:
Bluelion, Josefstrasse 219, 8005 Zurich
Admission:
Free
Please note: Places are limited. If demand exceeds capacity, Zendesk will select attendees. Registration does not constitute confirmation of attendance.
Register for free