Zendesk can do more – these 4 features could change the way you work When we talk to new customers about their Zendesk use for the first time, it often turns out that, on the one hand, the existing configuration could be significantly improved with a good review, but on the other hand, new features […]
Get more from Zendesk: 4 new features to activate now Read More »
AI in customer service – questions many teams are asking: “Will my team be replaced by AI?”“Is AI really worth it?”“Aren’t chatbots just frustrating?”“What about legal compliance?” If you’re asking these questions, you’re not alone. AI is one of the most discussed and misunderstood topics in customer service.While fears around job loss and privacy remain,
AI in customer service: automation, chatbots and the future of support Read More »
A major issue in Customer Service are recurring requests, which could be solved by using a chatbot. It is important to identify situations/use cases, in which the use of a chatbot actually makes sense. Your Goal Your goal should be to implement a bot, for example RASA, that can solve common requests autonomously. This will
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