Strategically develop your customer service
We will assess where you stand and show you how to improve and develop your customer service in the long term.
Book a free initial consultation with one of our customer service strategists now!
Book a free initial consultation with one of our customer service strategists now!
Our customer service strategists

Maik Isernhinke
CONSULTING
🇩🇪
- KS processes and strategy
- Quality assurance, employee services, workforce management
- AI-powered automation
- Integrations (CRM, ERP, HubSpot)
- Custom MVPs

Marvin Post
SOLUTION HERO
🇩🇪
🇬🇧
- Zendesk implementations & introductions (Quick Start)
- Automation & AI in customer service
- Integrations + Migration
- Customer service processes
- Telephony (Aircall)

Siri Strittmatter
CONSULTING
🇩🇪
🇬🇧
- Customer service processes
- Customer service strategy
- AI in customer service
- Migration & integration
- Automation
- Customer portals
- Digital transformation
How it works
- Select a free appointment: directly with one of our experts. At least 30 minutes, please!
- Receive an invitation: including a Zoom link
- Get started together: with concrete ideas for your AI application
Customer testimonials
“It's always a pleasure to work with leafworks as a customer. Direct and easy contact, fast reaction and the stuff just works how it should !”
“The guys at Leafworks always have an idea on how we can overcome a technical challenge and are also up for projects on new terrain.”
“Leafworks supported us during the set up of Zendesk with a custom app. In this way we were able to connect our backend with Zendesk. Collaboration was smooth and fast, I can highly recommend working with Leafworks!”
“Leafworks has allowed us to implement Zendesk automations that would have been impossible before we started working with them.”
Right at the start of our first meeting with Leafworks I noticed the outstanding Customer Support with quick response times and very friendly colleagues. Furthermore, the good cooperation was characterized [...] by creative ideas. [...] It was a great pleasure to work with Leafworks.
Leafworks supported us in setting up our Zendesk support tool from scratch, including several custom features as well as Zendesk Guide. [...] We’d like to compliment Leafworks on offering such efficient assistance and are looking forward to continuing our collaboration.
Happy Clients
450
+
Employees
30
Successful Projects
1000
+
Leafworks Blog

CRM
Improve customer relationships with CRM
In Deloitte’s Digital CRM study published in 2020, 92 percent of the CRM decision-makers surveyed described effective customer relationship management
12. November 2026

AI and machine learning
Measuring AI in customer service: How to read the KPIs
Many customer service teams now use AI and see rising resolution rates from their artificial colleagues in dashboard metrics and
15. July 2026

Leafworks
Leafworks at Gut Hungenbach: Working on the Recipe
At some point, rocket leaves started showing up – suddenly salad tasted really bold! Most people loved it, some not
24. June 2026