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Customer service is more than just answering customer queries. Good customer service is a central component of successful customer relationships – from the first question
AI in customer service – questions many teams are asking: “Will my team be replaced by AI?”“Is AI really worth it?”“Aren’t chatbots just frustrating?”“What about
According to a study, the majority of companies in Germany are aware of the importance of consistent customer orientation, but many continue to underestimate the
Better service, lower costs? Excellent customer service is much more than just a buzzword – it is the key to sustainable business growth and can
In our free, digital event, “Multichannel Communication and Chatbot Automation”, our experts from Leafworks and Ultimate explained how you can have continuous, asynchronous conversations across
In contrast to online retail, the customer journey in stationary retail is difficult to map and involves a great amount of effort. The buying behavior
Tempting prices and excellent products are no longer enough to differentiate your business from other competitors in today’s crowded marketplace. One of the key differentiators
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