The universal toolkit: small helpers with a big impact
To solve many of the most common Zendesk problems in one fell swoop, we’ve simply bundled together the 7 best Leafworks apps. Introducing the Universal Toolkit!
We are big fans of Zendesk, but we have to admit that not every requirement can be easily mapped, especially in complex processes. Anyone who works with multiple departments, involves external partners, or deals with long ticket histories is familiar with this problem: information is spread across multiple tickets, the history becomes confusing, attachments are difficult to find, and simple work steps require an enormous number of clicks.
Having seen this time and again in our projects, we have developed a set of special apps over time that tackle many of the common pain points — the Leafworks apps, which are available from the Zendesk Marketplace, among other places. We have now bundled the seven most effective apps for the most common applications into a toolkit that we would like to present to you here — and with which you can save up to 50% compared to buying them individually.
What the Universal Toolkit solves
| Challenge | Solution / App |
|---|---|
| 1. Too many manual clicks and processes. |
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| 2. Very long ticket threads, information is unclear. |
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| 3. Important information is spread across multiple tickets. |
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| 4. Unclear instances (ticket fields, workflows) |
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| 5. Relevant attachments are hard to find. |
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| 6. Communication with third parties is cumbersome. |
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| 7. Sensitive data was misaddressed or forwarded. |
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| 8. Information must be extracted manually from tickets. |
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| 9. Manual search for customer or system information. |
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Everything important at a glance
With the Universal Toolkit, we have put together our storm-tested apps in such a way that they specifically complement Zendesk where processes become more complex – without additional interfaces or administrative overhead.
only $9 per agent per month
up to 50% cheaper than buying individually
100% UI-based
no data access by Leafworks
scalable & low-maintenance
runs stable – minimal effort to operate
GDPR-compliant
privacy by design – transparent & secure
including technical support
quick help from our team
Don't believe us! Just test it for yourself.
The Universal Toolkit can be tried out free of charge for 14 days – with all functions, directly in your existing Zendesk instance.
If you have any questions, you can reach our app team at app-support@leafworks.de. You can also find a complete overview of all functions and FAQs in the HelpCenter.
