An enhancement of the Zendesk Side Conversations. Manage multiple communication streams via side tickets. Forward and edit messages between tickets. Define ticket templates.
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Manage large volumes of Zendesk attachments. View and categorize them within Zendesk.
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Access external systems like CRM or ERP with one click, no custom integration needed.
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Show/hide ticket fields and options based on conditions in Tickets-, Organizations-, User pages, and Help Center forms.
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Split comments into separate tickets. Merge ticket information into one. View ticket history.
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View related tickets based on matching custom fields like requester, order ID, customer ID, etc.
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Warn or prevent agents from assigning tickets to certain names or email domains.
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