Get to know Leafworks!
Fast and uncomplicated solutions for your business
- Customer Service
- Customer Centricity and Customer Journey
- Digitalization
Your customer service experts

Marvin Post
SOLUTION HERO
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Zendesk Introduction & Best Practices (Quick-Start), Integrations, Migrations to Zendesk, Customer Support Processes, Telephony (Aircall)

Maik Isernhinke
CONSULTING
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Zendesk expert, focus: WFM, QA + Employee Service. Integrations (CRM, ERP), automation, digital transformation, custom MVPs, Hubspot

Robert Cwicinski
CONSULTING
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Optimizing Zendesk Setups, Zendesk Integration & Automation, Digital Transformation, Portals, Custom Development
We look forward to meeting you!
Customer testimonials
Leafworks Blog
Creating a customer service roadmap: Why & how
Service Roadmap erstellen – Leafworks Create a service roadmap: from reacting to shaping Many customer service teams work hard – they resolve tickets, train agents,
Service maturity: Where does your customer service stand today?
1. Know where you’re starting from To plan a route, you need a starting point as much as a destination – without knowing where you
Service efficiency: Scaling profitably = reducing costs?
TL;DR: Efficiency ≠ cutbacks, because simply reducing costs inevitably leads to a decline in quality. Tactical and strategic skills: e.g., automation, strategic development of self-service,