Strategically develop your customer service
We will assess where you stand and show you how to improve and develop your customer service in the long term.
Book a free initial consultation with one of our customer service strategists now!
Book a free initial consultation with one of our customer service strategists now!
Our customer service strategists

Robert Cwicinski
CONSULTING
🇩🇪
🇬🇧
- Customer service strategy
- Digital transformation
- AI in customer service
- BI & Change Management
- Integration & Automation
- Customer Portals
- Custom Solutions

Lukas Ratschke
CONSULTING
🇩🇪
🇬🇧
- Customer service strategy
- Customer service processes
- Digital transformation
- Change management
- Implementations & launch projects
- AI in customer service
- Custom solutions

Siri Strittmatter
CONSULTING
🇩🇪
🇬🇧
- Customer service processes
- Customer service strategy
- AI in customer service
- Migration & integration
- Automation
- Customer portals
- Digital transformation
How it works
- Select a free appointment: directly with one of our experts. At least 30 minutes, please!
- Receive an invitation: including a Zoom link
- Get started together: with concrete ideas for your AI application
Customer testimonials
“It's always a pleasure to work with leafworks as a customer. Direct and easy contact, fast reaction and the stuff just works how it should !”
“The guys at Leafworks always have an idea on how we can overcome a technical challenge and are also up for projects on new terrain.”
“Leafworks supported us during the set up of Zendesk with a custom app. In this way we were able to connect our backend with Zendesk. Collaboration was smooth and fast, I can highly recommend working with Leafworks!”
“Leafworks has allowed us to implement Zendesk automations that would have been impossible before we started working with them.”
Right at the start of our first meeting with Leafworks I noticed the outstanding Customer Support with quick response times and very friendly colleagues. Furthermore, the good cooperation was characterized [...] by creative ideas. [...] It was a great pleasure to work with Leafworks.
Leafworks supported us in setting up our Zendesk support tool from scratch, including several custom features as well as Zendesk Guide. [...] We’d like to compliment Leafworks on offering such efficient assistance and are looking forward to continuing our collaboration.
Happy Clients
10
+
Employees
10
Successful Projects
10
+
Leafworks Blog

Customer Service Strategy
Creating a customer service roadmap: Why & how
Service Roadmap erstellen – Leafworks Create a service roadmap: from reacting to shaping Many customer service teams work hard – they resolve tickets, train agents,
27. February 2026

Customer Experience
Service maturity: Where does your customer service stand today?
1. Know where you’re starting from To plan a route, you need a starting point as much as a destination – without knowing where you
25. February 2026

Customer Service Strategy
Service efficiency: Scaling profitably = reducing costs?
TL;DR: Efficiency ≠ cutbacks, because simply reducing costs inevitably leads to a decline in quality. Tactical and strategic skills: e.g., automation, strategic development of self-service,
19. February 2026