Strategically develop your customer service
We will assess where you stand and show you how to improve and develop your customer service in the long term.
Book a free initial consultation with one of our customer service strategists now!
Book a free initial consultation with one of our customer service strategists now!
Our customer service strategists

Robert Cwicinski
CONSULTING
🇩🇪
🇬🇧
- Customer service strategy
- Digital transformation
- AI in customer service
- BI & Change Management
- Integration & Automation
- Customer Portals
- Custom Solutions

Lukas Ratschke
CONSULTING
🇩🇪
🇬🇧
- Customer service strategy
- Customer service processes
- Digital transformation
- Change management
- Implementations & launch projects
- AI in customer service
- Custom solutions

Siri Strittmatter
CONSULTING
🇩🇪
🇬🇧
- Customer service processes
- Customer service strategy
- AI in customer service
- Migration & integration
- Automation
- Customer portals
- Digital transformation
How it works
- Select a free appointment: directly with one of our experts. At least 30 minutes, please!
- Receive an invitation: including a Zoom link
- Get started together: with concrete ideas for your AI application
Customer testimonials
“It's always a pleasure to work with leafworks as a customer. Direct and easy contact, fast reaction and the stuff just works how it should !”
“The guys at Leafworks always have an idea on how we can overcome a technical challenge and are also up for projects on new terrain.”
“Leafworks supported us during the set up of Zendesk with a custom app. In this way we were able to connect our backend with Zendesk. Collaboration was smooth and fast, I can highly recommend working with Leafworks!”
“Leafworks has allowed us to implement Zendesk automations that would have been impossible before we started working with them.”
Right at the start of our first meeting with Leafworks I noticed the outstanding Customer Support with quick response times and very friendly colleagues. Furthermore, the good cooperation was characterized [...] by creative ideas. [...] It was a great pleasure to work with Leafworks.
Leafworks supported us in setting up our Zendesk support tool from scratch, including several custom features as well as Zendesk Guide. [...] We’d like to compliment Leafworks on offering such efficient assistance and are looking forward to continuing our collaboration.
Happy Clients
10
+
Employees
10
Successful Projects
10
+
Leafworks Blog

Customer Service
Customer Service Software: The Ultimate Guide for 2026
The right software for your customer service? Are you looking for the best solution for helpdesk, live chat or omnichannel support? We compare the leading
27. January 2026

Leafworks
Leafworks in Frankfurt: From Smoke and Fire
Ten months is too long! We hadn’t seen each other since January, so it was high time for a new offsite. Frankfurt was conveniently located
2. December 2025

Customer Service
Customer service: definition, tasks and trends
Customer service is more than just answering customer queries. Good customer service is a central component of successful customer relationships – from the first question
7. October 2025