Digitization

self service portal

Self-Service Portal | Definition, Benefits & Examples

Self-service portals: make your customer service fit for the future! Many support teams face rising ticket volumes and limited resources. At the same time, customers increasingly expect to solve issues on their own, anytime and anywhere. A self-service portal addresses these challenges by providing fast, 24/7 access to answers — while reducing the workload for […]

Self-Service Portal | Definition, Benefits & Examples Read More »

The importance of telephony in customer service

The Importance of Telephony in Customer Service in a Digital World

Do we still need customer service on the phone? Although communication seems to be shifting more and more to digital channels, the importance of customer service on the phone remains surprisingly high. If you are wondering how relevant good old-fashioned telephony still is in the age of WhatsApp, chatbots and other digital interaction options, you

The Importance of Telephony in Customer Service in a Digital World Read More »

Scroll to Top