Zendesk AI Summit 2025
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Meet 20,000+ CX leaders worldwide at the largest online event dedicated to AI in customer service.
Why should you take part?
- Live keynotes with leading minds from AI, business, and CX
- Exclusive product demos – first insights into new Zendesk AI innovations
- Real-world case studies from brands like NOBULL, Sealy Posturepedic, and Kovi
- Real-time answers — ask your questions directly to Zendesk experts
Whether it’s customer service, IT/HR, or contact centers, this event will show you how AI is redefining the world of service—from voice AI and automation to measurable CX improvements.
Highlights at a glance
Opening & Keynotes
- Reid Hoffman (LinkedIn, Inflection AI, Greylock) Visionary entrepreneur on the role of AI in business, leadership, and everyday life—with practical insights for executives.
- Tom Eggemeier (CEO, Zendesk)
- Lisa Kant (SVP, Zendesk)
- Shashi Upadhyay (President, Product & AI, Zendesk)
Product innovations
- Sneak peek: Zendesk Resolution Platform
- New features for smarter agents, faster automation, and deeper insights
Breakout sessions
- Customer-led: Best practices from international brands
- AI agents: How intelligent bots are taking automation to the next level
- Deep dives: Choose your track—customer service, IT/HR, or contact center
Ask the Experts
- Direct exchange with Zendesk specialists
- Topics: CSAT, cost reduction, voice AI, IT/HR automation, multi-modal solutions
Who is this event for?
- CX managers who want to experience AI strategies in a practical setting
- IT and HR managers who want to automate internal services
- Contact center teams who want to expand voice and video support
Register now! Participation is free of charge.
👉 Official registration page for the Zendesk AI Summit 2025
PS: There will be a total of 6 broadcasts on different days so that everyone in every time zone can participate. The information on the right refers to the broadcast for Europe, the Middle East, and Africa.