Zendesk Showcase 2026 in Munich
On June 23, 2026, Munich will once again become the meeting point for Customer Experience at the Zendesk Showcase – and we at Leafworks will be right in the middle of it as a Gold Sponsor. Expect a day full of deep insights, relevant trends, and meaningful exchange with the CX community. Whether you want to refine your processes or gain orientation for your roadmap, you’ll find practical perspectives for every stage of your CX journey.
Key facts at a glance
- Date: June 23, 2026
- Time: 12:30 PM – 8:00 PM
- Arrival & lunch: from 12:00 PM
- Location: Design Offices Macherei, Weihenstephaner Str. 12, 81673 Munich
- Language: German – selected sessions will offer English translation
🎤 Leafworks on stage
How can customer service stay stable when ticket volumes suddenly spike? Together with The Quality Group, we’ll walk through a real-world setup that answers exactly that.
How AI Agents handle extreme ticket volumes during peak times
Here’s what to expect:
- Insights into a support operation handling up to 40,000 tickets per week
- How incoming requests are structured and prioritized in a meaningful way
- The role Zendesk AI Agents actually play in day-to-day operations
- What proves effective during peak times – and what matters in implementation
- Speakers:
- Marvin Post (Solution Hero, Leafworks) &
- Emmelie Koenen (Head of Customer Service, The Quality Group)
🟡 Leafworks on site
As a Gold Sponsor, we’ll be there throughout the entire day and look forward to connecting with you.
➜ Why it’s worth attending
- Insights into current developments in customer experience, automation, and AI
- Hands-on customer spotlights and real-world setups
- Product sessions on current Zendesk topics
- Exchange with CX leaders, partners, and Zendesk teams
- Networking, drinks, and conversations to wrap up the day
- Leafworks live on stage with a concrete high-volume use case
Meet us on site
If you’d like to talk about Zendesk, AI, automation, or your CX roadmap, come find us. We’ll be available throughout the entire event.
Register now:
Please note that capacity is limited and Zendesk reserves the right to select participants. Your spot is confirmed once you receive the confirmation email.
